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participants need direction in May and early June to take appropriate action in order to avail themselves of the summer offerings in the Success Bound. program The WIA performance standard will be addressed in such a manner as to meet required reporting needs through the delivery and evaluation of the proposed services for participants in the Success Bound. program. Certificates of completion and/or test scores will validate the skill attainment rate. The graduation or diploma rate will be based on the number of students graduating and/or acquiring a GED. Retention rate data will the enrollment by participants in post -secondary programs; i.e., higher education and/or technical or career training. The chart below summarizes the service provider outcomes for the Success Bound. program in Santa Ana Unified vis-a-vis those for the overall Youth Service Provider Network. WIA Standards I Success Bound! Standards Skill Attainment Rate 77% 77% Diploma Attainment Rate 45% 75% Retention Rate 46% 66% Customer Satisfaction Rate 66%/64% 66%/64% Certificates of completion and/or competency will be awarded for many of the proposed activities. Participants who successfully complete ROP courses and meet each courses' minimum competency criteria will be awarded a Certificate of Competency. Participants in the adult mentor program are awarded a Certificate of Completion by Career Beginnings of Orange County. The District awards high school graduates with a diploma and those participants who graduate from a school such as Century High School will also have a "senior portfolio" that will contain other certificates, awards, etc., that the participant has accrued during his/her high school career. Continuous improvement will be addressed via several procedures. One of the most important is the participant attendance spread sheet used to monitor participant attendance at the weekly leadership/guidance meetings and the monthly adult mentor activities. Another is the payroll spread sheet and its supporting hourly reporting documentation for every participant who receives pay for summer work, paid internships/work experience and/or tutorial incentive pay. This data will assist the Success Bound! program staff in monitoring the participation level of each student. Regular check-ups with work-place/internship supervisors will also provide information on both each student's progress and the satisfaction level of the training site staff. Participants will regularly provide feedback o❑ the monthly Career Beginnings of Orange County events. All of this information will serve to assist WIA staff in monitoring the progress of Success Bound. activities so that improvement can be made whenever necessary. Meetings with the W/O/R/K Center Service Navigation staff to ensure that administrative, recruitment and case management procedures are both effective and efficient will augment these procedures. 9