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Benchmark Technical Specialties <br /> <br />I Telecommunications Services Category <br /> <br />Centigram Voice System Programmer <br /> Duties <br /> <br />Education/Certification <br /> <br />Work Experience/Skills/Knowledge/Abilities <br /> <br />Other <br /> <br />· Identify the requirements for new and existing voice <br /> processing and integrated voice/data applications. <br />· Evaluate competing solutions relevance to specific <br /> application problems. <br />· Provide technical administrative suppod and training <br /> to users of installed application systems. <br />· Estimate system sizing and costs. <br />· Design and development of applications. <br /> <br />Certification on Centigram Voicememo highly desirable. <br /> <br /> Minimum of 2 years experience programming voice <br /> systems with at least one year of direct Centigram <br /> system experience. <br />· Experience working with customers to develop both <br /> simple and complex voice processing applications. <br />· Understanding of integration between voice <br /> processing system and PBX system. <br />· Must have a positive customer service attitude and <br /> work well with customers. <br />· Ability to manage multiple projects. <br /> <br />· Minimum 15 Net WPM. <br />· Must have a valid Class C Driver's license. <br />· Manual dexterity to manipulate electronic devices, <br /> computers and keyboards. <br />· Ability to read printed documentation and computer <br /> screens. <br />· Ability to recognize and respond to alarm sounds and <br /> equipment generated signals. <br />· May have to undergo background investigation by <br /> Santa Ana Police Department. <br /> <br />November 2001 41 <br /> <br /> <br />