TELFORDS 1 - 2001 - Laserfiche WebLink

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Creation of a clear statement of work including timing, level of effort, deliverables if applicable and performance criteria. Review and assignment of Telfords' resources as defined above. On going monitoring of the job assignment to ensure that desired objectives and performance criteria are being met. This monitoring of performance includes adjustment of resources, level of effort and focus as required. Description of Methodology for Sourcing Telfords Staff and Core Associates The principals of Telfords work closely with each client. This direct involvement with clients ensures the quality of the work provided. In every case, a principal will be directly assigned to either deliver or monitor the performance of the job assignment. Principals in Telfords have extensive ~vork experience and training. When a project requires availability or technical specialties beyond that which can be provided by the principals, Telfords will pull from a group of core associates with whom it has had previous successful working relationships. This group of associates has already been qualified and meets the profession standards required by Telfords. These standards include technical competence, work ethic and customer service orientation. Resumes of principals and core associates will be submitted within 1 - 3 days after the creation of a work statement. Recruiting In the case that recruitment is required in order to fill a job assigmnent, the following steps will be taken to ensure quality: Interviewing of former supervisors, clients and co-workers regarding technical skills, work habits, quality of work performed and interpersonal skills. Personal interviews by at least two Telfords principals. Technical interview by a Telfords principal. Review of previous ~vork. 2