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Benchmark Technical Specialties <br />Telecommunications Services Category <br />Centigram Voice System Programmer <br />Duties <br />Education/Certification <br />Work Experience /Skills /Knowledge /Abilities <br />Other <br />0 <br />• Identify the requirements for new and existing voice <br />processing and integrated voice /data applications. <br />• Evaluate competing solutions relevance to specific <br />application problems. <br />• Provide technical administrative support and training <br />to users of installed application systems. <br />• Estimate system sizing and costs. <br />• Design and development of applications. <br />Certification on Centigram Voicememo highly desirable. <br />• Minimum of 2 years experience programming voice <br />systems with at least one year of direct Centigram <br />system experience. <br />• Experience working with customers to develop both <br />simple and complex voice processing applications. <br />• Understanding of integration between voice <br />processing system and PBX system. <br />• Must have a positive customer service attitude and <br />work well with customers. <br />• Ability to manage multiple projects. <br />• Minimum 15 Net WPM. <br />• Must have a valid Class C Driver's license. <br />• Manual dexterity to manipulate electronic devices, <br />computers and keyboards. <br />• Ability to read printed documentation and computer <br />screens. <br />• Ability to recognize and respond to alarm sounds and <br />equipment generated signals. <br />• May have to undergo background investigation by <br />Santa Ana Police Department. <br />November 2001 41 <br />