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Partner commits to participating on an interagency team to address issues surrounding <br />the sharing of information and technology. Partner agrees that data input responsibility <br />will be shared, as appropriate. <br /> <br />Xl. System Security and Confidentiality <br /> <br />Partner agrees to the following: <br /> · That all applications and individual records related to services provided under <br /> this Agreement, including eligibility for services, enrollment, and referral shall <br /> be confidential and shall not be open to examination for any purpose not <br /> directly connect with the delivery of such services. <br /> · That the sharing of individual and client information necessary for provision of <br /> services under this Agreement; i.e.: assessment; universal intake; program or <br /> training referral; job development; placement or follow-up activities; and other <br /> services as needed for employment or program support purposes, constitutes <br /> a valid use of such information. <br /> · That files are kept in a secure location on site and should not be removed for <br /> any reason unless an OCWIB Contract Administrator is notified of removal. <br /> · That no person or employee shall otherwise publish or disclose, use, or <br /> permit, cause to be published, disclosed or used, any confidential information <br /> pertaining to One-Stop System applicants, participants, or customers overall. <br /> · To abide by the current confidentiality provisions of respective statutes and <br /> share information necessary for the administration of program operated <br /> through the One-Stop System. <br /> <br />XII. Grievance Procedures <br /> <br />In the event individuals accessing the One-Stop System file a grievance, the process for <br />filing grievances shall be determined by the services the individual received and the <br />matter about which the grievance is filed. Partner agrees to process and resolve <br />grievances regarding their own programs. Individuals who seek to file a grievance with <br />respect to services funded under this Agreement, or file a grievance against the Partner, <br />shall be subject to the WIA grievance procedures of the funding source. <br /> <br />Xlll. Continuous Quality Improvement <br /> <br />The Orange County One-Stop System's goal is to work towards making consistent and <br />continuous improvement in all aspects of service delivery, thereby having a positive <br />effect on System performance. Improvement will be facilitated internally by the Partner <br />through a constant review of policies and procedures, through an increased sensitivity <br />to the needs of customers, through an improvement in the level of knowledge of partner <br />services, through the identification and fulfillment of training needs, through the <br />cooperative development and implementation of the Orange County One-Stop System <br />Business Services Plan. Improvement will be facilitated externally through the <br />identification and implementation of best practices, and through the implementation of <br />the results of the Orange County One-Stop System Quality Improvement Plan currently <br />being developed. <br /> <br />XIV. Deliverables <br /> <br /> <br />