SIEMENS BUILDING TECH 1 -2003 - Laserfiche WebLink

Home Browse Search

I. Emergency Onsite Response. To reduce the costs and disruptions of downtime when an unexpected problem does occur, Contractor will provide Emergency Onsite Response upon Contractor's notification. The speed of Contractor's response and the response Contractor's of this service are listed in the Service Coverage Report. Non- emergency calls, as determined by Contractor's staff and us will be incorporated into the next scheduled service call. J. Operator Coaching. Through Contractor's individual operator coaching, Contractor will rekindle learned skills and help assure the beneficial usage of Contractor HVAC Control System applications implemented in Contractor's facility. Contractor will provide onsite coaching to Contractor's facility staff during scheduled visits, Monday through Friday 8:00 a.m. to 5:00 p.m. Contractor's system experts assist Contractor's operators in idenfifying, verifying and resolving problems found in executing the tasks for which they have received training from us. During the coaching sessions, Contractor can address log book issues, assist Contractor's operators in becoming more self sufficient, and tailor system applications to Contractor operators specific job responsibilities. K. Application & Technology Consulting. Contractor will conduct periodic on- site reviews of Contractor HVAC Control System to assure that it meets Contractor changing needs. Contractor's review will include an analysis of the HVAC Control System, as well as applicable building control technologies. Contractor will combine these reviews with a written report of Contractor's findings and recommendations, and conduct a face-to-face debriefing. Contractor's report and debriefing may include recommendations on implementing or re-enabling energy management or new control strategies. For example, Contractor may recommend returning manual to automatic mode as appropriate. Contractor may recommend adding and/or modifying applications, sensors, points, panels and/or software where needed to improve building operation and performance. L. Educational Services. Through Contractor's educational services, Customer's employees will learn how to take advantage of the HVAC Control System applications and capabilities, thus realizing a greater return on Contractor's investment. A listing of the educational services that Contractor will deliver and can be found in the Service Coverage Report section of this proposal lists. A listing of locations, dates and times can be found in the Appendix section of this proposal. Contractor will provide associated training documentation and reference materials for the students. M. Quality Assurance Meetings. Contractor will meet with Customer on a scheduled basis throughout the year to evaluate system performance and Contractor satisfaction with the quality of service that is being provided under Contractor Technical Support Program. The frequency of reviews is listed in the Service Coverage Report. Contractor also augment these meetings with periodic customer satisfaction telephone surveys of Contractor key staff members. Through these meetings, comprising a planned quality assurance process, Customer will receive quantifiable, measurable evidence of Contractor's performance and the value of the services Contractor provide. Contractor