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<br />Service Terms and Conditions
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<br />Motorola. Inc., lhrougI\ its Commerdal, Government. and Indu.lrist SoIu6on& Sector ("Motorola"),
<br />aP)d the wstomer named in !his Agreement rcustomer"). hereby agree 8$ follows:
<br />SHtton 1 APPUCABIUTY
<br />These Service Terms and Condllions apPly 10 servi<:e contracls whereby Motorola agrees 10
<br />provide to Customer either (1) mainlenance. support and/or other sef\/K:e. under a MotIlrol8
<br />S8NIo8 ~ent. or (2)lnelsllatlon services under 8 Motorola Installation Agreement
<br />8ec:tIon 2 DEfINITIOM8 AND INTERPRETATION
<br />2.1. "Agreemenf mlNllW 1h8se Servial "tem'lS and CondIliOl'll!l: the cover page for the Service
<br />Agreement or the Installation Agreemert, as applicable: and any other attachments, all of which
<br />ara incaporated IMlr9in by this reference. In imwpretlng this Agreement and resolVing any
<br />ambiguilllll, Ihese Service Tenns and Conditions will take precedence over any oover page, 1nI
<br />theCO'lW page wi take precedence f1't8f any atlacttmwrts. ul1le88lhe cover peg& or alI8chmBnt
<br />Spedft~Y8tates0th&rwis6.
<br />2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently
<br />added to this Ageement.
<br />2.3. "Services" rneallfl tho&a installation, maintenance, support. training, and other servicea
<br />described in this AgA\emerL
<br />8ectIon 3 ACCEPTANCE
<br />Customef llcoepts these Service Terms and Conc:llions and agrees to pay the prices set forth in
<br />the Agreement This Agreement will become binding only when IIlX:8pted in 'Mfling by Mo\J)ro/e.
<br />The term ofth/8 Agreement will begin on the "Start Dale" indicated in lhia ~nt.
<br />SectIon 4 SCOPE OF SEJMCE8
<br />4.1. Motol'l)\& will provide the Sel'lllces delKtibed In this Agreement or in a more detailed
<br />ststement of wlXk c:t olhef document attached 10 this Agl88ment At Customer's req u88l,
<br />Motorola l'l'I8y also proIIld& additional I8fVk:es at MoIorokI's 1hen-applic8ble rates for such
<br />1lIervk:es.
<br />42. . MobroIa is provtdl~ Services for Equipment, Mobola per1B or parte of equal quality wiN
<br />be used; the Equipment will be serviced at leVels set forth in the manufacturer's product mal1uals;
<br />and routine service procedUIllll that are prtlSCribed by Motorola wiN be followed.
<br />4.3. If Cuetomer pul'thases from Motorola addlllonal equipment that becomes part of the same
<br />system as tI1e inillat Equipment, the additional equipment may be added to this Agreement and
<br />will be bled at the Bflplicable 1"8188 afI&r the warnm(y for such acIdIIional equipment expires.
<br />4.4. All Equipment must be in good working order on the Stert Date or when additional equipment
<br />Is added to the Agreement. Upon r&aBOneble Iftquest by Motorola, Cuslomer wltl provide a
<br />complete serial and model number list of the Equipment. Customer must promptly notify Motorola
<br />in wrlllng when any Equlpmel1t Is lost, damaged, stoI8n or taken out of service. Customer's
<br />obligation 10 pay Sera fees for such Equipment will terminate at the end ~ the month in which
<br />Motorola recetves suchwritl8n notice.
<br />4.5. Customer must specifically identify any equipment that is labeled intrinsically saf8 for lJIB in
<br />hllzardouseovironl'Oftnts.
<br />4.6. If Equipment cannot. in Motorola's reasonable opinion, be property or economically serviced
<br />for any reason, Moturola may modify 1M aoope of Services i81alBd to such Equipment; remove
<br />auctl equipment from the Ag"e$ment; or increase the price to Service such Equipment.
<br />4.7. ClJ8tolTNlf must promptly rdfy Motorola d any Equipment failure. Motorola will respond to
<br />Cuatomens notiIicatlQl'l ina manner conaistantwllh the level ofServlce purc:haselt as Indlcated in
<br />this Agreement.
<br />Sectlon 5 EXCWDED SERVICES
<br />5.1. Service excludea the repair or l8p1acemen! of equipment that has become defectlve or
<br />damaged from use in other than Ihe normal, customary, intended, and authorized manner; use not
<br />in compliance with applicable Industry standards: excessi'ftl wear and tear; or accident, liquids,
<br />power surges, neglecl, acts of God or other force ma)8ure events.
<br />52 UnI8lis ~ i'lcludlld In Ita Agreement, Service exdude8 items that are consumed in
<br />the nonnal operallOn of the Equipment, such 118 battelies or magl'lBllc tapes.; upgrading or
<br />reprogramming Equipment ~sories, belt clips, batlery cltargers, custom or &peeial products,
<br />modllled untts, or software: and repair or main8nance of any transmlsslon line, antenna,
<br />rnboW8Ve equlpment, tower or tower lighting, duplexer, mmbiner, or mullicoupler. Motorola has
<br />no obIigAOns for any 1nlnsmission medium, au::fl as I8fephone linea, compuIw networks. the
<br />intemet or the wondWide VMab, or for Equipment malfunctlon caused by auch tansmission
<br />medium.
<br />SKtIon 6 TIME AND PLACE OF SERVICE
<br />SeriIo8 ~ bEl provijed at ltIe bc8lion speci1ted in this Agreement When Motorola performs
<br />B8l'Vice at C\l8tomer's location, C\l8lolTlltr will provide Motorola, at no charge, a non-haZillRSoUs
<br />'MMX envirmmentWllh adequate shelter, heat, light, and power and with full and free8CC888 to !he
<br />Equipment WaI vers of Uability from MotoroIs or its 9Ubcontractofs will not be imposed as a site
<br />access ~remenl Q.lstomer will provide a~ information pertaining to tho hal'l:lW8l't1 and
<br />soIIware elements of any system with which tne Equipment is inIerfacing 80 that MctoroIa may
<br />perform ita Services. Unless Olhefwisestaled In lhisAgreemenI, the hours dServlce wiI be 8:30
<br />8.m. to 4:30 p.m., kx:alllme, excluding weelllnds and holidays. Unless otherWise stated in this
<br />Agl68ll18llt, the price for the Servic&s exclude any chalges or expenses associated with helicopter
<br />or OCher unusual 8Ctl8S8 requirements: If these charges or expenses are l"8lI8OI'I8bIy incumtd by
<br />Motorola In rendering the Services, Customer agrees to reimburse Molorolafor Such charges and
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<br />Sectton 7 CUSTOMER CONTACT
<br />Cu$lOmer win provide Motorola with designated points of contact (list of names and phone
<br />numbers) Ih8I will be evailable twenty.lour (24) hours per day, seven (7) days per week, and an
<br />89C8lation prooedure to enable Customer's perqo nneI to maintain contact, as needed, with
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<br />s.ctIon a PAYMENT
<br />Unless altemallve payment terms are specilically staled in this Agreemlllt, Motorola will invoice
<br />Customer in advance for 88Ctl payment 1Briod. All otI1er ctlerglM will be blIled monlhly, and
<br />CUatomer must pay eac:h hwoioe in U$. dollars wlthIn twenty (20) days of the invoice date.
<br />Customer agmes to reirnburall MotofoIa for aI property 1u88, sales and IJ88 taxes. excise 18xe8,
<br />and other Iaxes or assessm8nl8 levied as a result of Services rern:kMlKl undet this Agreement
<br />(exQlpt Income, profit, and franchise taxes of Motorola) by any govemrnentalentity.
<br />Sedfon t WARRANTY
<br />MOlDrOIa W81'18nts tl\lll its Servlo8e under this Agreemert Win be free of def8cls in rnater1a18 and
<br />workmlmhipfur a period of ninety (90) days from !he datB!he performance of the Services are
<br />completed. In the event of a bread! of this warranty, Ctatomer's sole remedy is to require
<br />Motorola to re.perform tile non-conforming Service or to refund, on a pll)rata basis, the fees paid
<br />for the fIOn-COnforming Service. MOTOROLA DISClAIMS All OTHER WARRANTIES,
<br />EXPRESS OR IMPUED, INCLUDING THE tMPUED WARRANTIES OF MERCHANTABLrTY
<br />AND F~ESS FOR A PARTICUlAR PURPOSE.
<br />SecDon 10 DEFAULTfTERMINATION
<br />10.1. If either petty defaults in the performance of this AQt8ement, the other party wlU give>> the
<br />rv;n.perlonning PlIlrty a wriIIen and deteiled notlo8 of the defadl. The non-performlng petty will
<br />I\lIve thirty (30) days IhereaftQr to provide a written plan 10 cure the default thai is aooeptable to
<br />the oIher party and begin Implementing the cure plan immediatety aI'Ier plan appmvat. .. the non-
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<br />Service Terms and Conditions.FINAL.9.1.03.doc (CSA formatted)
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<br />performing party falls to provide or implement the cure plan, then the injured party, in addition to
<br />any oCher Aghts available to it under law, may immediately terminale this Agreement efr9ctIve
<br />upon giving a wriIIen notice of termination to the dBfaulling petty.
<br />10.2. Any termination of IhIs Agl88ment will not relieve either psrty of obIigatlona previously
<br />inculT"ed pursuant to this Agrflement, including payments which may be due and owing at the time
<br />of termination. AI $Urns owed by Customer to Motorola wiN become due and payable immadiltely
<br />upon tenninltion of this ~ Upon the effdve dale of lBIminalion, Motorola will have no
<br />furlherob/igallon to provide Servic8s.
<br />SectIon 11 lIMITATION OF UABlUTY
<br />Thlslimitationolllabllitypl'l)Ytsion8hellapplynotwlthstahdlnganyoontraryprol/lsioninlhis
<br />Agreement. Exoept for personal injury or death, Motorola's totat Hablllty, wnether fur bmaeh of
<br />contracI, wamllnly, negIigenee, slriCt lability in tort, or oIherwise, witl be limilBd to the dncI
<br />damsges recowable under law, but not to exCeed the price of twelve (12) months of Service
<br />provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWlEDGE THE
<br />POSSIBILITY Of SUCH lOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WIlL NOT
<br />BE lIABlE FOR ANY COMMERCIAL LOSS: INCONVENIENCE; LOSS OF USE, TIME, DATA,
<br />GOOD wtLL, REVENUES, PROATS OR SAVINGS; OR OTHER SPECIAL., I/ClDENTAL,
<br />INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM
<br />THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PU RSUANT TO
<br />THIS AGREEMENT. No action for breach of this AQnMlment or otherWise ralaIll1l to the
<br />transactions conIelnplated by this AgrHm8RI may be broIJght more Ihan one (1) year after the
<br />accrual of such cause of acIlon, 8XD8PI for money due upon WI I:p8O aooourt. This Mmitation of
<br />liabUlty will SUMve the expIra~on or termination of this Agreement.
<br />Sectton 12 EXCWSlVE TERMS AND CONDlnoNS
<br />12.1. This Agtgement 8Up&rsedes all prior and concurT8nI. agreements and unc\ersIandings
<br />between the partiee, whether written or oral, related to !he ServIces, and there are no agn.ements
<br />or rep19eentalions eonoeming the sub;ec::t matter of this Agreement except b those exprwsed
<br />herell'L The Agr~ent may not be amended or modified except by a written agreemsm.~
<br />byaulhorlzed r8pl9618ntaliV8liofbolh pwIies.
<br />12.2. Customer agrees to I1lf8reno& this Agreement on any purchase order 8sued in furlheran;;e
<br />of this Agreement, hoWeVer, an omIsa1on of the reference 10 this ilqeement shall not alfsct its
<br />applicability. ... no ewnI 8t8II either party be bound by any lerms ariained in a Customer
<br />IXI"chase order, acknowledgement, or othar writings unless: (i) such purc1'iaae order,
<br />acknowledgement, or other writings apeclfically raf8r to this Agreement; (II) cleany indicate the
<br />intention r:I both parties to oven1de end modify thiS Agreement and (iii) such purchase order,
<br />acknowledgement, or other writings al1l signed by authorizad repreaentati_ofbolh partifls.
<br />Sec:Ion 13 PROPRIETARY IIFORMATION; CONRDENTlAUTY; INTEUECTUAL
<br />PROPERTY IUGHTS
<br />13.1. Any information or data In !he form r:I specificatiOns. drawings, reprinls, tachnical
<br />information or otherwise furnished to Customer under Ihis Agreefnent wiO remain Motorola's
<br />property, will be deemed proprietary, will be kapt confidential, and wiH be pf'ORlllly returned eI
<br />Mdorola's raqueat. Cust<<ner may not disdoM, without MoI0r00i's ~ penniseion or as
<br />requirect by law, any such information or data to any person, or usa such information or data Itself
<br />for any purpose other tl\lln performing its obligations undw this Agreement. The obligations set
<br />forth in this SecIlon wiU survive the expiration or termination of this Agreement.
<br />13.2. Unless otheIwisa agread in wriling, no commBR:ial, finaOl;:1a1 or I&ehnlcaI informitlon
<br />ditclosed in any maooer or at any lime by Customer to MotomIa wi. be deemed secnK or
<br />confidel1l1al. Motorola will have no obligallon to provide Customer with accesa to lis confidential
<br />and proprietatylnformation, Including cost and pricing data.
<br />13.3. ThiI Agl'8l8ment doe8 not grant directly or by Implication, eA:lppel, or oIherWlae, any
<br />ownership right or license under any Motorola patent, CXlp}'IighI, hde seaeI, or other inIeIIectusl
<br />propertyinclullng anylnlehcUalpropertyaeatlJd as a resull of or related tolheEqlipmentaold
<br />orServlcesperformed under thlsAgrBl;Imenl.
<br />s.ction 14 FCC UCE;NSES AND OTHER AUTHORIZATIONS
<br />Customer il soIaly responaible for obtaining license& or other authorizations requirect by the
<br />Federal CanlTRlnications CQrnmisllion or any other fedaral, slate, or local government agency and
<br />forcompyingwithelltulesendregu\ationsrequlredI7iSUchag&l1CilM. NeilherMolDlolanorany
<br />of Its employees Is an agent or represantatlve of CUstomer in any governmental matlers.
<br />Sectton 15 COVENANT NOT TO EMPLOY
<br />During the lenn r:I this Agreemert and continuing for a period of WIo (2) years thentafler,
<br />Customer wlI ~ hire, engage on COI"l8"<<rt. solidi the employment of, or recommend employmenl
<br />toanythirOpartyofBlY'fe~ofMolorolaorilssutx:ontraclorswilhotJl:!hepriorwritl9n
<br />authorization of Motorola. This pr'O\Ilslon applies only 10 those employees of Motorola or Ita
<br />subcontractoB who are respoosible for rendering services under thli8 AQreemenl If lhls provision
<br />is 1ounc1 to be IMlrIy broad under appIicab\8law,lIshan be modified as RBCelSS8ty to conform to
<br />"'Iow.
<br />Sedion 16 IlATERtALS.. TOOLS AND EOUIPIIENT
<br />AU tools, equipment, dies, gauges, models, drawtngs or other materials paid for or furTlished by
<br />MoIorola for the plJ'pose of this Agl'9Bment wiN be and remain the IlOI8 proparty of Motorola.
<br />CUstomer win safeguard all such property while it is in CUltomer'S custody or~, be liable for
<br />anylossordamageloeuc:hproperty,and retum it 10 MoIoro\a upon requesl SUc::hproperty"
<br />be held by CUstomer for Motorola's use without charge and may be flIR'lOV8d from Customer's
<br />pramistts by Motorola at anytime without restriction.
<br />Section 17 GENERAl TERMS
<br />17.1. .. any oourt renders eny portion ~ this Agreement unenforcaable, the remaining terms wll
<br />continue infuU fOftlB and eftect.
<br />17.2. ThlsAg'eemeni:and..,ril;fttsanddUlieaofthepartie&wlIIbe~andinterpretBdin
<br />acoordence wilh the laws of the Stale In which the ServIceS are perfonned.
<br />17.3. F"allul8 to exercise any right will not operate as a waiver of that right. power, or Prill'llege.
<br />17.4. Neither party Is liable for delaY8 or lack ~ parformaOOll r88l.Il1ing from any caUS8S suctlae
<br />strikes. maWrialahortagas, or acts of God \hat.. be)'Ond thatparty'srusonable ccntroJ.
<br />17.5. MoIorol8 may assign its Iigtq and obIigatlons, and may subcontr8c:t any portion of its
<br />performance, unc1er this Agreement.
<br />17.6. THIS AGREEMENT Will RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON
<br />EVERY ANNIVERSARY OF THE START DATE UNlESS EITHER THE COVER PAGE
<br />SPECIFICALLY STATES A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN
<br />WRITING Of ITS INTENTION TO DtSCONTlNUE THE AGREEMENT NOT LESS THAN THIRTY
<br />(~) DAYS OF THAT ANNIVERSARY DATE. At the annl 1/81'881}' dale, Motorola may adjust the
<br />price of the S9fIIioes to reflect Its cUITQnl rates.
<br />17.7. If MoloroIIil provides Services after the tenninltion or axplratlon d Itlis Agreement, 1M
<br />termsandcondilonsinl8ffed:atthetimeofthetermlnallonor~ralionwill.pplytolhoee
<br />Servloas and CllllIomer agrees to pay for such lIlMVioes on . time and meterials basis at
<br />Motorola's lhen effec:tille hourly rall88.
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