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<br />lWS Renewal Maintenance Alment <br />10/5/2001 <br /> <br />EXHIBIT B <br /> <br />. <br /> <br />IWS RESPONSE SCHEDULE <br /> <br />Software - sixty (60) minute call back, all updates provided free of charge. Tier II on <br />eight (8) hour response. <br /> <br />Hardware - next IWS business day on all Critical Hardware Items. <br /> <br />Supplemental Maintenance Schedule <br />The following price schedule will apply to items that are either not covered by a <br />maintenance agreement or are requested by (Entity) as additional T & M services these <br />rates are subject to change. <br /> <br />Description <br />Software Engineer <br /> <br />0800 thm 1700 weekdays <br />1700 thm 0800 weekdays <br />Anytime on weekends <br />Anytime on National Holidays <br /> <br />Product Support Engineer <br />0800 thm 1700 weekdays <br />1700 thm 0800 weekdays <br />Anytime on weekends <br />Anytime on National Holidays <br /> <br />Repair/Installation Technician <br />0800 thm 1700 weekdays <br />1700 thm 0800 weekdays <br />Anytime on weekends <br />Anytime on National Holidays <br /> <br />Travel Time (all categories) <br />0800 thm 1700 weekdays <br />1700 thm 0800 weekdays <br />Anytime on weekends <br />Anytime on National Holidays <br /> <br />Support Desk Call <br /> <br />Anytime <br /> <br />Cost <br />$150.00 per hour <br />$200.00 per hour <br />$275.00 per hour <br />$375.00 per hour <br /> <br />$125.00 per hour <br />$175.00 per hour <br />$225.00 per hour <br />$300.00 per hour <br /> <br />$125.00 per hour <br />$175.00 per hour <br />$225.00 per hour <br />$300.00 per hour <br /> <br />$50.00 per hour <br />$50.00 per hour <br />$50.00 per hour <br />$100.00 per hour <br /> <br />$40.00 per call <br /> <br />Freight........................................ ..................... ...Published rate for service <br /> <br />Page 15 <br /> <br />veT 02-29-01 <br />