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<br />1 <br />2 <br /> <br />3 <br />4 <br /> <br />5 <br />6 <br /> <br />7 <br />8 <br /> <br />9 <br />10 <br /> <br />11 <br />12 <br /> <br />13 <br />14 <br /> <br />15 <br />16 <br /> <br />17 <br />18 <br /> <br />19 <br />20 <br /> <br />21 <br />22 <br /> <br />23 <br />24 <br /> <br />25 <br />26 <br /> <br />27 <br />28 <br /> <br />report. in writing, the suspected fraud to ADMINISTRATOR. <br /> <br />4.2 <br /> <br />Complaint Response: <br /> <br />4.2.1 <br /> <br />CONTRACTOR shall develop, operate. and maintain procedures <br /> <br />for <br /> <br />receiving, <br /> <br />investigating. <br /> <br />and <br /> <br />respondi ng to <br /> <br />service provider and <br /> <br />participant complaints, including Civil Rights complaints. <br /> <br />CONTRACTOR sha 11 <br /> <br />provide ADMINISTRATOR. in a form approved by ADMINISTRATOR, <br />pertaining to such complaints within two (2) business days. <br /> <br />information <br /> <br />4.3 <br /> <br />Outside Contacts: <br /> <br />4.3.1 <br /> <br />CONTRACTOR sha 11 i mmedi ate ly inform COUNTY' s WTW Program <br /> <br />Manager, or a designee, of any inquiries from elected officials, their <br />representatives. participant advocates. or the press, and immediately provide <br /> <br />information permitting ADMINISTRATOR to respond. <br /> <br />4.3.2 <br /> <br />CONTRACTOR <br /> <br />sha 11 <br /> <br />consult <br /> <br />with <br /> <br />COUNTY's <br /> <br />WTW <br /> <br />Program <br /> <br />Manager, or a designee, prior to initiating contact with elected officials, <br />their representatives. participants advocates of the press. <br /> <br />4.4 <br /> <br />Utilizing Electronic Data Systems (EDS): <br /> <br />4.4.1 <br /> <br />CONTRACTOR shall <br /> <br />use COUNTY provided EDS to receive <br /> <br />referrals and to record data regarding services provided. <br /> <br />COUNTY sha 11 <br /> <br />provide a designated number of CONTRACTOR's personnel with sufficient training <br />necessary to operate the equi pment, track cases. generate requi red reports, <br /> <br />etc. <br /> <br />CONTRACTOR, in turn. sha 11 provi de thi s trai ni ng to any subcontractors <br /> <br />that will have on-line access to EDS. <br /> <br />COUNTY shall provide and maintain the <br /> <br />necessary data processing equipment. including personal computers. <br />shall provide a secure location for such equipment. <br /> <br />CONTRACTOR <br /> <br />4.4.2 <br /> <br />CONTRACTOR shall ensure that its personnel understand the <br /> <br />uses of EDS and follow EDS procedure. <br /> <br />5. <br /> <br />FORMS <br /> <br />5.1 <br /> <br />ADMINISTRATOR shall provide CONTRACTOR with a camera-ready copy of <br /> <br />(WSH0204) <br /> <br />4 of 10 <br />