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<br />1 <br />2 <br /> <br />3 <br />4 <br /> <br />5 <br />6 <br /> <br />7 <br />8 <br /> <br />9 <br />10 <br /> <br />11 <br />12 <br /> <br />13 <br />14 <br /> <br />15 <br />16 <br /> <br />17 <br />18 <br /> <br />19 <br />20 <br /> <br />21 <br />22 <br /> <br />23 <br />24 <br /> <br />25 <br />26 <br /> <br />27 <br />28 <br /> <br />Manual of Policies and Procedures. <br /> <br />4. <br /> <br />ADDITIONAL CONTRACTOR RESPONSIBILITIES <br /> <br />4.1 <br /> <br />We lfare Fraud: <br /> <br />4.1.1 <br /> <br />If welfare eligibility of support services payment fraud <br /> <br />is suspected of the participant. CONTRACTOR shall report the suspected fraud <br />to COUNTY or COUNTY's contracted CalWORKs WTW Case Manager. <br /> <br />4.1.2 <br /> <br />If servi ce provi der fraud is suspected, CONTRACTOR sha 11 <br /> <br />report, in writing. the suspected fraud to ADMINISTRATOR. <br /> <br />4.2 <br /> <br />Complaint Response: <br /> <br />4.2.1 <br /> <br />CONTRACTOR sha 11 i mmedi ate ly inform COUNTY' s WTW Program <br /> <br />Manger, or a designee, of any inquiries from elected officials, their <br />representatives. participant advocates, or the press. and immediately provide <br /> <br />information <br /> <br />permitting ADMINISTRATOR to <br />4.2.2 CONTRACTOR sha 11 <br /> <br />respond. <br />consult <br /> <br />with <br /> <br />COUNTY's <br /> <br />WTW <br /> <br />Program <br /> <br />Manager, or a designee. prior to initiating contact with elected officials, <br />their representatives, participants advocates of the press. <br /> <br />4.3 <br /> <br />Utilizing Electronic Data Systems (EDS): <br /> <br />4.3.1 <br /> <br />CONTRACTOR shall <br /> <br />use COUNTY provided EDS to receive <br /> <br />referrals and to record data regarding services provided. <br /> <br />COUNTY sha 11 <br /> <br />provide a designated number of CONTRACTOR's personnel with sufficient training <br />necessary to operate the equipment, track cases, generate requi red reports. <br /> <br />etc. <br /> <br />CONTRACTOR, in turn, shall provide this training to any subcontractors <br /> <br />that will have on-line access to EDS. <br /> <br />COUNTY shall provide and maintain the <br /> <br />necessary data processing equipment, including personal computers. <br />shall provide a secure location for such equipment. <br /> <br />CONTRACTOR <br /> <br />4.3.2 <br /> <br />CONTRACTOR shall ensure that its personnel understand the <br /> <br />uses of EDS and follow EDS procedure. <br />III <br /> <br />(WSH0204) <br /> <br />3 of 10 <br />