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COMMERCIAL TERMS OF SERVICE
<br />These Terms of Service include all Service Attachments (defined below), any applicable Service Level Agreements, and all other
<br />documents identified hereunder, each of which are incorporated herein by reference. The Service Attachments further describe
<br />Spectrum's services (each a "Service" and collectively the "Services") and set forth additional terms and conditions for the
<br />applicable Service. Spectrum and Customer may each be referred to herein as a "Party" and collectively as the "Parties."
<br />GENERAL
<br />1. SERVICE AGREEMENT TERM. The Service Agreement shall be effective upon the latest date of the signatures of
<br />the Parties (the "Effective Date"). The Service Agreement shall remain in effect for forty-eight (48) months from the Effective
<br />Date (the "Term"). The Term may be extended up to three (3) times for terms of twelve (12) months by agreement of
<br />both parties in writing. Either Party shall notify the other Party of Its desire not to renew this Service Agreement by
<br />giving sixty (60) days prior written notice to the other party before the expiration of the then current Agreement Term.
<br />2. SERVICES. Customer shall request Services hereunder by submitting Service Orders in a manner required by
<br />Spectrum. All submitted Service Orders are subject to approval and acceptance by Spectrum.Upon Spectrum's acceptance of
<br />a Service Order, as indicated by: (a) Spectrum's written acceptance, (b) Spectrum's delivery of the Services, or (c)
<br />commencement of installation, such Service Order shall be deemed incorporated into the Service Agreement. Spectrum shall
<br />provide the Services to Customer at the Service address(es) specified in the applicable Service Order ("Service Location(s)").
<br />3. ORDER TERM. The "Initial Order Term" is the time period starting on the date the Services are functional in all material
<br />respects and available for use (the "Billing Start Date") and continuing for the period of time specified in the Service Order(s). If
<br />no Initial Order Term is specified in a Service Order, the Initial Order Term is twelve (12) months from the Billing Start Date.
<br />Upon expiration of the Initial Order Term, the applicable Service Order shall automatically renew for successive one -month terms
<br />(each a "Renewal Order Term", collectively with the Initial Order Term, the "Order Term"), unless either Spectrum or Customer
<br />elects to not renew the Service Order by notice provided to the other at least thirty (30) days in advance of the expiration of the
<br />then -current Order Term. For the purposes of clarification, each Party's rights and obligations under this Service
<br />Agreement shall continue until the expiration or termination of any Order Term set forth in any Service Order under the
<br />Service Agreement.
<br />4. AVAILABILITY OF FACILITIES. Customer understands that certain Services, or certain features, may not be available
<br />in all Spectrum service areas, may change from time to time and Spectrum may decline to provide any requested Services.
<br />Spectrum's ability to provide Services depends upon its ability to secure and retain, without additional expense, suitable facilities,
<br />third -party connections, and rights to construct and maintain necessary facilities such as pole attachments and conduits to serve
<br />the Service Location. If Spectrum is unable to secure and retain such items in accordance with the foregoing, Spectrum may
<br />decline to accept or cancel a Service Order upon notice to Customer in accordance with Section 5(f). Spectrum may act as
<br />Customer's agent for ordering access connection facilities provided by other providers or entities when authorized by Customer
<br />to allow connection of a Service Location to the Network.
<br />5. SERVICE LOCATION ACCESS AND INSTALLATION
<br />(a) Access. Spectrum requires reasonable access to each Service Location at any time throughout the Term as necessary
<br />for Spectrum to provide the Services and to review, install, inspect, maintain, repair, or remove any Spectrum -provided cabling,
<br />wiring, modems, related splitters, routers or other equipment ("Spectrum Equipment") used to provide the Services. If Customer
<br />owns or controls the Service Location(s), Customer hereby grants Spectrum permission to enter the Service Location(s) in order
<br />for Spectrum to fulfill its obligations and exercise its rights under the Service Agreement. If a Service Location is not owned or
<br />controlled by Customer, Customer will obtain, with Spectrum's reasonable assistance, appropriate right of access. If such right
<br />of access for Spectrum is not obtained by either Party, then Spectrum may decline Customer's request for Services, or terminate
<br />or amend the affected Service Order with respect to the Service Location that Spectrum cannot access, without any liability to
<br />Customer.
<br />(b) Installation Review. Spectrum may perform, either before or after acceptance of a Service Order, an installation review
<br />(including a review of Customer's inside wiring) of each proposed Service Location prior to installation of the Services to
<br />determine the serviceability of such network location and/or the need to extend Spectrum's facilities, fiber optic cable, electronics,
<br />or other equipment (collectively, the "Network") to provide the Services at the Service Location.
<br />(c) Site Preparation. Customer shall be responsible for necessary preparations at the Service Location(s) for delivery and
<br />installation of Spectrum Equipment and the installation and ongoing provision of Services, including the relocation of Customer's
<br />equipment, furniture, and furnishings as necessary to access the Spectrum Equipment or Services.
<br />Enterprise Terms of Service v 240607 CONFIDENTIAL Page 3 of 15
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