MOTOROLA, INC. 1D - 2006 - Laserfiche WebLink

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CD MOTOROLA Statement of Work Radio Repair 1.0 Description Radio Repair provides compoDent level service for the Equipment that is specifically named in the applicable agreement to which this Statement of Work (SOW) is attached or any of the agreement's subsequent revisions, Services are performed at the Radio Support Center (RSC) or Federal Technical Support Center. In addition to Equipment specifically named in the applicable agreemeDt to which this Statement of Work is attached, Radio Repair includes service on standard mobile pahn microphones and single mobile control heads provided that they are required for normal operation of the Equipment and are included at the point of manufacture. Additional mobile control heads are covered only with purchase of the applicable service option, Radio Repair excludes repairs to: optional accessories; non-standard mobile microphones; ,iDEN accessories; iDEN mobile microphones; portable remote speaker microphones; optioDal or additional control heads; mobile external speakers; single and multiple unit portable chargers; batteries; mobile power and aDtenna cables; mobile antennas; portable antennas, and power supplies, Optional accessories are serviced individually and are not part of the Radio Repair. Engraving service is not covered under standard Radio Repair, New Equipment purchases will only be added upon Customer request. The terms and conditions of this Statement of Work are an integral part of the Motorola service agreement or other applicable agreement to which it is attached and made a part thereof by this reference, If there are any inconsistencies between the provisions of the Motorola service agreement or other applicable agreement and this Statement of Work, the provisions of this Statement of Work shall prevail. 2,0 Motorola has the following responsibilities: 2, I Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), and Mine Hazard Safety Association (MHSA), 2,2 Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or froll} a Customer supplied backup diskette. If the Customer template is not usable, a generic template or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment will be used, The Equipment will require additional programming by the Customer to restore the original template. All Firmware is upgraded to the latest release for each individual product line, 2,3 Clean external housing of the Equipment. External components of unit will only be replaced when functionality has been diminished, 2.4 Pay the outbound freight charges for next day shipping. Motorola will pay the inbound freight charges if the Customer uses the Motorola designated delivery service. 2,5 Provide Customer with the Motorola repair request form and Inventory Adjustment Form (IAF), 2,6 Perform covered services as requested by Customer on the Motorola repair request form, 2.7 Process inventory adjustment requests received by email or fax from Customer. If the request is received by email, Motorola will email an acknowledgement to the sender. 2,8 If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax number. 3,0 Customer has the following Responsibilities: 3, I Supply Motorola complete and accurate serial numbers and model description, 3,2 Utilize the Motorola designated delivery service program to obtain Motorola payment for inbound shipping, 3,3 Access the Motorola repair request form and Inventory Adjustment Form (IAF) through Motorola On Line, Radio Repair Annrnw,rllllJ rnntrnrh'...e. rnmnlinnr>o J._?n_nd Page I of2