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<br />G MOTOROLA
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<br />Statement of Work
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<br />Infrastructure Repair with Advanced Replacement
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<br />1.0 Description of Services
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<br />InfrastlUcture Repair is a repair service for Motorola and select third party InfrastnIcture as set forth in the
<br />applicable attached Exhibit(s), all of which are hereby incorporated into this Statement of Work (SOW) by this
<br />reference, Customer's System type determines which exhibit is applicable (i,e, SmartZone system exhibit,
<br />SmartNet system exhibit), Infrastnlcture may be repaired down to the Component level, as applicable, at the
<br />Motorola Infrastnlcture Depot Operations (IDO), At Motorola's discretion, select third party Infrastnlcture may
<br />be sent to the original equipment manufacttlrer or third party vendor for repair. If Infrastructure is no longer
<br />supported by the original equipment manufacturer or third party vendor, Motorola may replace Infrastructure
<br />with similar Infrastructure, when possible.
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<br />When available, Motorola will provide Customer with an Advanced Replacement unites) or FRU(s) in exchange
<br />for Customer's malfunctioning FRU(s), Non-standard coofigurationS, Customer-modified InfrastnIcture and
<br />certain third palty InfrastnIcture are excluded from Advanced Replacement service, Malfunctioning FRU (s)
<br />will be evaluated and repaired by IDO and returned to IDO FRU inventory upon completion of repair. In cases
<br />where Advanced Replacement is not available or when a Customer requires the exact serial number to be
<br />returned, a FRU may be available OD a Loaner basis,
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<br />The telIDS and conditions of this SOW are an integral part of Motorola's Service Tenns and Conditions or other
<br />applicable agreement to which it is attached and made a part thereof by this reference.
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<br />2,0 Motorola has the following responsibilities:
<br />2, I, Use commercially reasonable efforts to maintain an inventory ofFRU,
<br />2.2. Provide, new or reconditioned units as FRU to Customer or Servicer, upon request and subject to
<br />availability, The FRU will be of similar kit and version, and will contain like boards and chips, as the
<br />Customer's malfunctioning Infrastructure.
<br />2,3, Program FRU to original operating parameters based on templates provided by Customer as required in
<br />Section 3,5. If Customer template is not provided or is not reasonably usable, a standard default template
<br />will be used,
<br />2.4, Properly package and ship Advanced Replacement FRU from IDO's FRU inventory to Customer specified
<br />address,
<br />2.4,1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding
<br />holidays, FRU will be sent next day air via Federal Express Priority Overnight or UPS Red, unless
<br />otherwise requested. Motorola will pay for such shipping, unless Customer requests shipments
<br />outside of the above mentioned standard business hours and/or carrier programs. such as NFO
<br />(next flight out), In such cases, Customer will be subject to shipping and handling charges.
<br />2.4,2, When sending the Advanced Replacement FRU to Customer, provide a return air bill in order for
<br />Customer to return the Customer's malfunctioning FRU. The Customer's malfunctioning FRU
<br />will become property oflDO and the Cnstomer will own the Advanced Replacement FRU,
<br />2.4.3. When sending a Loaner FRU to Customer, IDO will not provide a return air bill for the
<br />malfunctioning InfrastnIcture, The Customer is responsible to arrange aDd pay for shipping the
<br />malfunctioning InfrastnIcture to IDO. IDO will repair and return the Customer's InfrastnIcture
<br />and will provide a return air bill for the customer to return IDa's Loaner FRU,
<br />2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified
<br />as an Advanced Replacement or Loaner FRU,
<br />2.6. Receive malfunctioning Infrastruchue from Customer and document its arrival, repair and return.
<br />2,7, Perfornl the following service on Motorola InfrastnIcture:
<br />2,7.1. Perform an operational check on the InfrastnIcture to detennine the nature of the problem.
<br />2,7,2, Replace malfunctioning FRU or Components,
<br />2,7.3, Verify that Motorola InfrastnIcture is returned to Motorola manufactured specifications, as applicable
<br />2,7.4, Perform a Box Unit Test on all serviced InfrastnIcture,
<br />Infrastructure Repair with Advanced Replacement
<br />Approved by Motorola Contract and Compliance 1-15-04 page J of 3
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