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Statement of Work Local Radio Support 1.0 Description of Service Local Radio Support provides an operational check of Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached, An operational check is an analysis of the Equipment to identify external or internal defects, If the Equipment has an external defect, or can be Restored without opening the radio case, the Equipment will be Restored and returned to Customer. If the Equipment has an internal defect, or is not serviceable without opening the radio case, then the Equipment will require additional service provided by the ServiceI' and not described in this Statement of Work. Local Radio SUpp0l1 includes service on standard palm microphones and single mobile control heads, provided that they are required for normal operation of the two-way mobile and are included at the point of manufacture, Local Radio Support excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; non-standard mobile microphones, mobile external speakers; optional or additional control heads, single and multiple unit pOliable chargers; batteries, mobile antennas; mobile power & antenna cables and power supplies. The following are excluded from Local Radio Support service unless they are purchased as an option for an additional fee, The options are OnSite, Radio Survey and Analysis, Portable Remote Speaker Microphones, Portable Antenna Replacements Mobile Remote CODtrol Heads, The terms and conditions of this SOW are an integral part of Motorola's Service Tenus and Conditions or other applicable agreement to which it is attached and made a part thereofby this reference, 2,0 Motorola has the following responsibilities: 2, I Service to be perfOlmed at the ServiceI' facility during Standard Business Days, 2,2 Perform an operational check on Equipment to determine the nature of the problem, 2.3 Remove/reinstall mobile or data Equipment from/to vehicle as needed for servicing. 3,0 Customer has the following responsibilities: 3, I Deliver and pick up Equipment tolfrom the ServiceI' facility, 3,2 InfOlm ServiceI' of description of problem for Equipment brought in for service, 3,3 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Local Radio Support service to Customer. Local Radio Support Remote Control Head Option for Mobiles Approved by Motorola Contracts & Compliance 04/03/04 Page I of I