ADELPHIA 2 - 2005 - Laserfiche WebLink

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5.5. Consumer Protection Standards. Grantee must comply with all applicable FCC, state, and municipal statutory standards and regulations relating to consumer protection, including those referenced in Exhibit E. Unless otherwise authorized by federal or state law, the consumer protection standards referenced in this Agreement will apply only to the provision of cable service in the franchise service area. 5.6. Entrv on Private Property. Whenever possible, Grantee will provide verbal or written notice to affected property owners before entering upon their property. The notice must include Grantee's telephone number that property owners may call with regard to any matters related to the proposed entry. 5.7. Broad Categories of Cable Services. (a) Grantee must provide, at a minimum, the following broad categories of programming: local broadcast stations; news; cultural programming; general entertainment; sports programming; documentaries; PEG access channel programming; children's programming; religious programming; and business and financial programming. (b) If any broad category of programming listed above in paragraph (a) becomes unavailable, or cannot be provided by Grantee under existing FCC regulations, then Grantee must provide, to the extent feasible, reasonably comparable programming. 5.8. Local Customer Service Office. Grantee must provide and maintain within the franchise service area a local customer service office that is open during normal business hours at least eight hours daily on weekdays, and at least four hours weekly on evenings or weekends, or both. The local customer service office must be adequately staffed with trained customer service representatives to accept subscriber payments, to respond to service requests and complaints, and to receive equipment that is returned by subscribers. 6. SUPPORT OF LOCAL CABLE USAGE AND TECHNOLOGICAL INFRASTRUCTURE (a) The obligations of the Grantee that relate to the support oflocal cable usage, including the provision of adequate public, educational, and governmental access channel capacity, facilities, and financial support, are set forth in the attached Exhibit F. (b) During the tenn of this Agreement, Grantee will provide, operate, maintain, and repair, in accordance with Exhibit F, a Coaxial Institutional Network that connects all governmental, quasi-governmental, and educational facilities that are identified in the attached Exhibit 0-2. 12097-0002\680672vI9.doc -lR- City of Santa Ana EXECUTION COPY 4/07/05