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<br />5. SERVICES, PROGRAMMING, AND CONSUMER PROTECTION STANDARDS <br /> <br />5. I. Rates and Charges for Cable Services and Equipment. <br /> <br />(a) The Grantor may regulate Grantee's rates and charges for cable services, <br />and for related equipment and installations, in the manner and to the extent authorized by federal <br />law. <br /> <br />(b) Grantee must establish and bill its rates and charges for cable services, <br />including related equipment and installations, in a manner consistent with all applicable laws and <br />regulations. <br /> <br />(c) Grantee must at all times have on file with Grantor its current channel <br />line-up and its current schedule of all rates and charges that will be billed to subscribers in the <br />franchise service area. <br /> <br />(d) All increases in Grantee's schedule of rates and charges for cable services, <br />including related equipment and installations, must be made in compliance with all applicable <br />federal and state laws and regulations. Prior to notifying its subscribers, Grantee must notify the <br />Grantor's principal representative of any proposed increase in its schedule ofrates and charges <br />and of any proposed change in its channel line-up or programming tiers. Grantee must provide <br />written notice to its subscribers at least 30 days prior to any change in its schedule of rates and <br />charges or any changes in its channel line-up or programming tiers. <br /> <br />5.2. Discount Program for Low-Income Residents. <br /> <br />Grantee may offer to qualified low-income residents, including eligible senior <br />citizens, a discount on subscriptions to the basic service tier of video programming that is offered <br />on the cable system. <br /> <br />5.3. Leased Channel Service. <br /> <br />Leased channel service offered by Grantee must be offered at nondiscriminatory <br />rates, on reasonable terms and conditions, and in accordance with applicable federal law. <br /> <br />5.4. Nondiscrimination. <br /> <br />Pursuant to federal laws and regulations, Grantee may not unlawfully discriminate <br />between or among subscribers within one type or class in the availability of services, at either <br />standard or differential rates set forth in published rate schedules. No charges may be made for <br />services except as set forth in published schedules that are available for inspection at Grantee's <br />office, quoted by Grantee on the telephone, or displayed or communicated to existing or <br />prospective subscribers. The conduct of promotional campaigns in which rates are discounted or <br />waived, the offering of bulk rate discounts for multiple dwelling units, hotels, motels, and similar <br />places of accommodation, and the offering of discounted rates to economically-disadvantaged, <br />handicapped, or elderly subscribers, will not be deemed to constitute unlawful discrimination <br />under this subsection. <br /> <br />12097-0002\680672v 19.doo <br /> <br />-17- <br /> <br />Cit,y of Santa Ana <br />EXECUTION COPY 4/07/0, <br />