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<br />that is provided to multiple subscribers within a community. Unless otherwise specified, the <br />term "cable system" means the system that Grantee is authorized by this Agreement to construct, <br />operate, and maintain. The term "cable system" does not include: <br /> <br />(a) a facility that serves only to retransmit the television signals of one or <br />more television broadcast stations; <br /> <br />(b) a facility that serves subscribers without using any public right-of-way; <br /> <br />(c) a facility of a common carrier that is subject, in whole or in part, to the <br />provisions of Title II of the Telecommunications Act of 1996, except that such facility will be <br />considered a cable system (other than for purposes specified in Section 621 (c) ofthe 1984 Cable <br />Act) to the extent such facility is used in the transmission of video programming directly to <br />subscribers, unless the extent of such use is solely to provide interactive on-demand services; <br /> <br />(d) an open video system that complies with Section 653 of Title VI ofthe <br />Telecommunications Act of 1996; or <br /> <br />(e) any facilities of an electric utility that are used solely for operating its <br />electric utility system. <br /> <br />Unless otherwise specified, the terms "Cable System," "Cable Television System" <br />and "System" specifically denote Grantee's cable system located in the City of Santa Ana that is <br />constructed and operated under this Agreement. <br /> <br />"Complaint" means a billing dispute in which a subscriber notifies Grantee of an <br />outage or degradation in picture quality that is not corrected following the initial telephone or <br />servi ce call. <br /> <br />"Complimentarv Account" means an account for cable service established by <br />Grantee for which no revenue is requested or received, such as accounts for cable company <br />employees, landlords of multi-tenant buildings, public agencies, and schools. <br /> <br />"Control" or "Controlling Interest" means actual working control in whatever <br />manner exercised, including, without limitation, working control through ownership, <br />management, or debt instruments, as the case may be, of the cable system or the Grantee. <br /> <br />"Drop" means the cable and related equipment connecting the cable system's <br />plant to equipment at the premises of a subscriber or the facilities of the Grantor. <br /> <br />"Education Channel" means any channel where non-profit educational institutions <br />are the primary designated programmers. <br /> <br />"FCC" means the Federal Communications Commission. <br /> <br />"Franchise" means this written agreement in accordance with which the Grantor <br />authorizes the Grantee to use the Grantor's streets and public ways for the purpose of installing, <br />operating, and maintaining a cable system to provide cable service. <br /> <br />12097-0002\680672v19.doc <br /> <br />-42- <br /> <br />City of Santa Ana <br />EXECUTION COPY 4/07/0S <br />