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<br />. <br /> <br />Proposal Overview <br /> <br />The City of Santa Ana is presently evaluating DPSI as a service provider for secure off- <br />site data storage. This proposal outlines applicable services DPSI has to offer. A listing <br />of corresponding pricing for proposed services is also included on the Schedule A page <br />of this proposal. <br /> <br />Proposal <br /> <br />DPSI proposes to store the City of Santa Ana's data in our Montclair, CA facility. Our <br />facility has been designed and constructed to provide the utmost in security and <br />environmental protection. The secure storage space is equipped with controlled access, <br />motion detection, and 24 hour monitoring of both the access control system and the fire <br />detection system. The environment is temperature and humidity controlled to create <br />ideal storage conditions. <br /> <br />Your backup media will be delivered to your site on a periodic basis, per your <br />company's backup strategy, utilizing DPSI trained staff and specially equipped vehicles. <br />Three levels of delivery service are available. A Scheduled delivery time is coordinated <br />with our vault operations staff. A Priority delivery is handled on an ASAP basis with <br />delivery guaranteed within two hours. Emergency delivery is available within four <br />hours, and Unscheduled service is available within 24 hours. <br /> <br />Emergency service is provided by calling our switchboard number, Phone #. Our <br />service will direct your request to our on-call staff who will in tum contact you to verify <br />Account Access Card level and information. Your request will be processed and <br />immediately delivered to authorized persons at your location. <br /> <br />The DPSI Difference - VaultWare <br /> <br />VaultWare is powerful software for managing the day-to-day operations of a <br />commercial media storage business. A Windows based application that utilizes state-of- <br />the-art relational database management software; VaultWare employs bar code <br />tracking methods to assure accuracy and efficiency. <br /> <br />Unlike many of our industry counterparts, the human factor has been greatly minimized <br />from crucial areas of data capture, scheduling, and information tracking. Accordingly, <br />VaultWare allows fast, efficient, and accurate service to our customers. Key <br />advantages of Vaultware include integrated inventory tracking, automated scheduling, <br />order processing, report generation, account management, and detailed billing. <br /> <br />2 <br />