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2.19 Term ofAereement: <br />This agreement shall be for one (1) year with options for annual upgrade and maintenance amendments. <br />Due to the nature of the DIMS System Solution, yearly maintenance agreements are only a fraction of the <br />original cost of installation, integration, and training. Since the DIMS Solution is designed to be double - <br />redundant, there is not much support required after the solution has been operational for six (6) months. <br />Costs for the annual maintenance agreements can be negotiated pre award or post award. <br />2.20 Compliance with Employment Reeulations. <br />Linear Systems does not discriminate against any worker, employee, or applicant, or any member of the <br />public because of race, creed, color, religion, sex, or national origin nor otherwise commit an unfair <br />employment practice. <br />Certification of Nondiscrimination (Attachment #5) <br />California Small Business Certification (Attachment #6) <br />2.22 Linear Systems Commitment ofAvailability of Service: <br />2.22 Support <br />Linear Systems will provide lst tier, 2nd tier, 3`a tier, and 0 tier support for the complete system solution <br />and the associated cost of support is included in quotation. <br />Primary system support will be from Rancho Cucamonga, California. <br />On-site system support will be from Rancho Cucamonga, California <br />I" tier is phone support provided by Linear Systems Tech Support. Support is available from 09:00 - 17:00 <br />PST Monday - Friday. Most issues can be resolved with 1st tier support. Emergency Technical <br />Support is available after hours via pager and/or cell phone for 24/71365 with a four (4) hour response <br />time. <br />2°a tier is phone support involving the manufacturer. Linear's Technical Staff will conference call to <br />resolve any issues that require outside assistance via phone. <br />P tier support will involve shipping replacement hardware or software to the System Administrator for <br />exchange. Linear will cross ship the product prior to receiving the equipment in question. Linear's <br />Technical Staff will provide phone support for integration or installation of the replaced parts. <br />4th tier support consists of an on-site or depot repair. One or more of our technical personnel and/or the <br />manufacturer will repair or replace the product. <br />Linear Systems will provide two (2) years of telephone technical support at no charge for the Linear <br />DIMS® Digital Asset Management Solution and components purchased from Linear. Linear Systems will <br />provide unlimited telephone technical support, software fixes, and software version upgrades for the <br />DIMS® software. <br />See: 4.4 Software Maintenance Agreement <br />2.22 Business Operations <br />Linear Systems <br />8403 Maple Place <br />Rancho Cucamonga, CA 91730 <br />909-899-4345 <br />888-819-5001 (toll free) <br />909-899-4346 (fax) <br />sort@linear-systems.com (a special support email address will be established for Santa Ana PD only) <br />09:00 - 17:00 PST Monday — Friday excluding holidays. <br />Linear Systems will provide after hour Emergency Technical Support via pager and/or cell phone for <br />24!71365 with a four (4) hour response time. <br />See: 4.4 Maintenance Agreement <br />linear Systems Confidential Page #14 of 66 <br />Sarna M PD R pos l060405 Aoc <br />