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City of Santa Ana Exhibit C-4 Acceptance Test Plan <br />of how an action was accomplished. At the conclusion of a test script, potential <br />problems will be discussed to ensure Motorola and the Customer understand the issue. <br />1.5.1 Tests with Problems (Errors) <br />This section describes methods to be used for reporting and resolving error (defects, <br />bugs) and tracking Error resolution. Process must include definitions of error and <br />consequences of errors. <br />1.5.1.1 Definition and Consequences <br />Definition of an Error: A verifiable failure, as agreed at the conclusion of a test, of the <br />system to conform in all material respects to the tests defined within each module's <br />ATP. <br />Severity Levels are defined in Figure 1. <br />1.5.1.2 Reporting /Resolution Tracking <br />A tracking system will be in place to ensure that problems are reported quickly and <br />completely, verified, and then retested/resolved. <br />The following information will be gathered and managed: <br />❖ Error Reporting/Tracking Information: <br />♦ Test Name <br />♦ Test ID <br />♦ Test Date & Time <br />♦ Description of the Issue/Problem <br />♦ Severity <br />♦ Reported Date & Time <br />♦ Expected Resolution <br />♦ Date Fix Installed <br />♦ Description of Resolution <br />♦ Notes for Installing / Retesting <br />♦ Re -Test Date <br />Exhibit C -4, Acceptance Test Plan Page C4 - 6 05/2/05 <br />CN: 05 -17505 <br />This document contains Motorola and Motorola confidential, proprietary, and trade secret information <br />and may not be shared with any person or agency not directly associated with the City of Santa Ana <br />without the express written consent of Motorola, Inc., or its designees. <br />