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of Santa Ana 1. Project Training Plan 1.1 Training Guidelines Exhibit C -5 Training Plan Motorola considers training to be an extremely important aspect of the system installation. The training plan outlined on the following pages identifies the training methodology, identifies locations of training courses, and provides information on the length of all courses, course content, target audience, and prerequisite requirements for attendees. Motorola is proposing Train - the - Trainer courses and technical training courses for the Customer's consideration. Motorola provides sufficient training for the Customer's training staff to become operationally proficient on the system installed and to train remaining Customer staff on the functions of the system installed. 1.2 System Administrators/Training Representatives The Customer will be obligated to appoint a key individual to act as the System Administrator for each primary application/component. These individuals will be responsible for reporting/verifying problems, completing and maintaining application configuration, and performing system administrative duties such as system back -ups, archives, etc. The designated individuals should be proficient in Windows, and possess database administration, as well as PC and System knowledge. Prior to the start of training, the Customer will designate Training Representatives for each primary application. These individuals must be familiar with the Customer's daily operations and must attend each Motorola educational course relative to their discipline. Motorola trainers will rely on these representatives as the point of contact for Motorola staff when policy and procedural questions arise, to act as course facilitators, and to act as the Customer's educational monitors. The Customer will also identify the personnel who will serve as trainers. These individuals must participate in all the Train - the - Trainer courses relative to their discipline. In addition to the skills described below, the Customer's trainers should have prior experience as a classroom instructor and a thorough understanding of the Customer's operations. Other courses will require participants from different areas of the Customer's operations as shown in the individual course descriptions that follow. 1.3 Training Facilities and Scheduling Motorola and the Customer shall each provide facilities for training courses that are alcohol and smoke free. Both the classroom and workshop classes will require a white -board for instructor's use and shall accommodate student note taking. The Exhibit C -5 Training Plan Page C5 - 1 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared With any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees.