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City of Santa Ana Exhibit C -5 Training Plan workshop format for CAD requires multi- monitor student workstations and one instructor workstation. Workshop formats for other courses require single monitor workstations and one instructor workstation. Students and instructors will dedicate class time to training and will not be subject to interruptions. At least two days prior to each training course, the instructor shall have access to the training facility and all workstations (devices) for setup and workstation configuration. For training courses held at the Customer's site, the instructor shall notify the Customer in advance of any teaching aids such as chalkboards, LCD projectors or overhead projectors, which will be required in the facility. Motorola and the Customer shall mutually agree to training schedules to accommodate the Customer's shift operations and other site - specific requirements. Evening courses will end by 10:00 p.m. 1.4 Training Methods and Procedures All training will be conducted using operational workstations, mobile devices, and system equipment. Classes will be conducted using a combination of two training methods: classroom and workshop training. The workshop method provides for extensive hands -on use of the system and utilizes true -to -life incident scenarios. Students must have a typing proficiency of 25 wpm, knowledge of PCs and Microsoft Windows, and have completed course prerequisites as listed in the course descriptions. Designated Motorola Application and Software Engineers will provide application instruction using several techniques and materials. ❖ Instructor Lesson Plan: The instructor's tool for planning the detailed course content on a module -by- module basis. %o Training Course Agenda: The student handout that outlines the course sequence of events including duration, breaks, and course modules. ❖ Training Course Objectives: The instructor's predefined course objectives. These are provided for Train- the - Trainer classes only. ❖ Training Observation Forms: The instructor's tool for tracking the student's ability to perform the skills taught in the class. These are provided for Train -the- Trainer classes only. Motorola instructors will complete the observation forms and provide them to the Customer Training Representative upon completion of the course. Motorola does not make a pass /fail determination for participating students. ❖ Evaluations: On the final day of a training class, the students will be asked to complete an Instructor Evaluation form. They are optional forms and anonymity is acceptable. Exhibit C -5 Training Plan Page C5 - 2 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not he shared With any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees.