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of Santa Ana Exhibit C -5 Training Plan ❖ Certificates of Attendance: Students completing the Train - the - Trainer class will receive Certificates of Attendance. •3 Attendance Rosters: Instructors will complete Attendance Rosters for each day of training. •S Motorola User Manual: A master copy of the applicable Motorola Reference Manual will be provided prior to training. The Customer is responsible for duplicating and delivering manuals to participating students prior to class commencement. 1.5 Summary Report for Train- the - Trainer Classes Upon completion of the Train- the - Trainer course, the Motorola instructor will prepare a training summary report. This report will contain the instructor's review and comments of the course. The review will address concerns of the instructor regarding the skills of the Customer's trainers and other issues that may affect end user training. A completed set of course agendas, objectives, observation forms, instructor evaluations, certificates of attendance, and attendance rosters will be provided to the Customer Training Representative with the Training Summary Report within seven days following completion of the training course. The Customer Training Representative shall review the training materials and signify understanding of the material by signing and returning a copy of the report. 1.6 Training Materials Motorola provides complete written documentation, including manuals and/or electronic media in PDF and PPT formats. Training material includes configuration guides, user guides, and system administrator guides. Documentation is provided on CD -ROM for reproduction by the Customer as needed. 1.7 Training Subsystems The proposed subsystems have fully functional training modes that will enable the Customer's trainers to provide ongoing end user training. These training subsystems /databases allow training to continue without interruption of real time operations. Use of the training subsystems /databases is covered in the Train -the- Trainer classes. Exhibit C -5 Training Plan Page C5 - 3 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees.