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3.3 Account Reviews. Seller shall provide annual account reviews to include (a) <br />service history of site; (b) downtime analysis; and (c) service trend analysis. <br />3.4 Remote Installation. At Customer's request, Seller will provide remote <br />installation advice or assistance for Updates. <br />3.5 Software Release Compatibility. At Customer's request, Seller will provide: (a) current <br />list of compatible hardware operating system releases, if applicable; and (b) a list of Seller's <br />Software Supplemental or Standard Releases <br />3.6 On -Site Correction. Unless otherwise stated herein, all suspected Residual Errors will be <br />investigated and corrected from Seller's facilities. Seller shall decide whether on -site correction <br />of any Residual Error is required and will take appropriate action. <br />4. Decision Support System ( "DSS ") Products. (Applies to Motorola's PremierCAD <br />Software only). The CAD DSS products are supported on a consultative basis only with annual <br />consultation hours not to exceed eight (8) hours. Any additional consultation shall be invoiced <br />on a time and material basis at Seller's then current rates for professional services. <br />5. Compliance to Local. County. State and/or Federal Mandated Changes. (Applies to <br />Software and interfaces to those Products) Unless otherwise stated herein, compliance to local, <br />county, state and/or federally mandated changes, including but not limited to IBR, UCR, <br />ECARS, NCIC and state interfaces are not part of the covered Services. <br />ISD MBSA, Exhibit B Page D - 13 May 2, 2005 <br />Motorola Contract No. 05 -17505 <br />