MOTOROLA, INC. 2 - 2005 - Laserfiche WebLink

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6. Annual System Performance Review and Report . Seller will prepare the following reports to include: 6.1 (Applies to PremierCAD Software only) (a) System Analysis MEASURE: Evaluate disk and CPU load PEEK: Evaluate memory availability and use VIEWSYS: Evaluate use and availability of PCBs EMSA/TMDS: Review logs for hardware reports File Sizing Review file sizing on changeable files (b) Pathway Analysis Evaluate effectiveness of system configuration for current load Evaluate TCP /Server statistics Evaluate efficiency of server class maximum and minimum settings (c) Performance TMX Evaluate application response times Analysis Timings: 6.2 (Applies to Motorola® Computer Aided Dispatch Software installed on Stratus ftServer only) Update Equipment drivers Upload Equipment patches, hot fixes and firmware Evaluate effectiveness of System configuration for current load based upon overall CPU Utilization 6.3 Based on the Annual System Performance Review and Reports, Seller's Technical Support Analyst will review findings and recommend software or hardware changes to improve overall operations. (The below listed terms are applicable only when the Maintenance and Support Agreement includes (a) Equipment which is shown on the Description of Covered Products, Exhibit A to the Maintenance and Support Agreement; or (b) CAD HP Nonstop S- Series hardware in addition to the Seller CAD Software.) 7. On -site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore the Equipment to good operating condition. 7.1 Seller Response. Seller will provide telephone and on -site response to Central Site, defined as the Customer's primary data processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet. ISD MBSA, Exhibit B Page D - 14 May 2, 2005 Motorola Contract No. 05-17505