Laserfiche WebLink
7.4 Under all CAD HP NonStop Series hardware service plans, coverage will include: <br />• Perform corrective or scheduled preventive service during the PPM specified in the Plan. <br />• Log all service requests and furnish telephone and/or on -line diagnostic services from the <br />Seller's call intake center or the HP Nonstop Support Center (CTNSC) 24 hours per day, <br />7 days per week. <br />• Furnish all labor, parts, materials, and on -site service during the PPM as necessary to <br />ensure HP NonStop Series hardware is operating in accordance with applicable published <br />specifications. Replacement parts will be new or equivalent of new in performance. <br />Replaced parts will become the property of HP. <br />• Install any mandatory Field Change Order(s) required for the safety or proper operation <br />of maintained HP NonStop Series hardware. <br />• Assign an HP Customer Engineer and an alternate who will be responsible for providing <br />service. <br />• Provide on an annual basis (i) equipment inventory of maintained HP NonStop Series <br />hardware; and (ii) planning meeting to discuss the current Service Plans and Customer's <br />future requirements. <br />ISD MBSA, Exhibit B Page D - 17 May 2, 2005 <br />Motorola Contract No. 05 -17505 <br />