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7.3 CAD HP NonStop S -Series Service Plans <br />7.3.1 The following HP electronic support tools are available: <br />Express Notice <br />A proactive email notification of new <br />software releases, announcements and updates <br />Scout for NonStop Servers <br />Once registered, users have the ability to <br />perform interim product modification (IPM) <br />analysis on NonStop Kernel systems and to <br />download IPMs electronically. <br />Total Information Manager (TIM) <br />A CD collection of support documentation <br />shi ed with the initials stem. <br />Knowledgebase for NonStop Support <br />Once registered, users have access to a <br />(KBNS) <br />powerful search tool offering quick and easy <br />access to previously answered technical <br />support questions. <br />7.3.2 HP NonStop K -Series Service Plan: <br />Premier24 The PPM is 24 hours a day, 7 days a week. On -site response time is within <br />four (4) hours. Includes the following services: <br />• Holiday coverage — extends the PPM to include national holidays. <br />No Fault — adds extra coverage for unexpected environmental <br />changes such as extreme temperature changes that are not otherwise <br />covered. <br />Base9 The PPM is 8 a.m. — 5 p.m. Monday- Friday, excluding national holidays. <br />On -site response time is within eight (8) PPM hours. <br />7.3.3 HP NonStop S -Series Service Plan: <br />Continuous The PPM is 24 hours a day, 7 days a week. On -site response <br />Availability time is within two (2) hours. Includes on -site coverage for <br />national holidays. <br />High Availability The PPM is 24 hours a day, 7 days a week. On -site response <br />time is within four (4) hours. Includes on -site coverage for <br />national holidays. <br />Enhanced The PPM is 8 a.m. — 5 p.m. Monday- Friday, excluding national <br />Availability holidays. On -site response time is next business day. <br />ISD M &SA, Exhibit B Page D - 16 May 2, 2005 <br />Motorola Contract No. 05 -17505 <br />