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City of Santa Ana Exhibit C -3 Statement of Work <br />1.12.2 Customer Responsibilities <br />a. Provide and install all communications lines and equipment that are not Motorola <br />provided deliverables at least thirty (30) calendar days prior to scheduled interface <br />work. <br />b. Ensure that necessary certifications, approvals, and other related issues are <br />complete at least thirty (30) calendar days prior to scheduled interface work. <br />c. Provide access to interfaced external systems locally and remotely (via dial -up). <br />d. Provide all required liaison support with the agencies and vendors required to <br />support the interfaces. <br />e. Contract/engage with any external/3 rd -party vendors as required for external/3rd- <br />party systems to interface with CAD (excluding 3rd party vendors that are <br />Motorola subcontractors). Assume responsibility for all costs associated with the <br />non - Motorola effort required for these interfaces. <br />f. Ensure that the necessary technical support is made available for installation, <br />testing, and demonstration of the interfaces. <br />1.12.3 Completion Criteria <br />This task is considered complete when each interface is installed and unit tested. The <br />operation or availability of the external system or third -party software is necessary for <br />task completion. <br />1.13 CAD Configuration Training <br />The objective of this task is to instruct Customer personnel on configuration <br />requirements for functional operation of the CAD subsystem. Motorola will conduct a <br />training course, as described in the Training Plan, for designated Customer personnel <br />so Customer personnel acquire the knowledge necessary to enter all the data in the <br />CAD database tables (incident types, status codes, vehicle configuration, etc.), to <br />configure the available parameters to meet the Customer's operational needs of the <br />CAD system (fire run cards, traffic stops, call stacking options, etc.), and to develop <br />status windows for display of desired incident and unit information (pending call <br />queues, active unit display, etc.). <br />1.13.1 Motorola Responsibilities <br />a. Provide instruction to Customer personnel on completing the entry of data in the <br />CAD database tables, in accordance with the Training Plan. <br />Exhibit C -3, Statement of Work Page C3 - 15 0512105 <br />CN: 05 -17505 <br />This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any <br />person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its <br />designees. <br />