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of Santa Ana Exhibit C -3 Statement of Work 1.21 System Acceptance Testing The objective of this task is to perform system, performance and integration testing of each subsystem and interfaces by demonstrating all system functionality and internal and external interfaces to ensure that the combined subsystems operate as defined in the product documentation and the IDDs, based on the Acceptance Test Plan. Customer staff will participate in all testing conducted at Customer's facilities. 1.21.1 Motorola Responsibilities a. Certify the system as ready for integration testing. b. Demonstrate all system functionality according to the product documentation, IDDs, and the Acceptance Test Plan. c. Demonstrate all inter - system communications between installed Motorola systems and between Motorola and non - Motorola systems, according to the product documentation, IDDs, and the Acceptance Test Plan. d. Review and provide software or documentation corrections for discrepancies that are identified by the Customer according to the resolution criteria established in the Acceptance Test Plan. 1.21.2 Customer Responsibilities a. Conduct test procedures and verify all inter - system communications between installed Motorola systems and non - Motorola systems to ensure conformance with the approved product documentation, and the IDDs. b. Identify in writing each discrepancy in system functionality and between subsystem and ancillary system functionality and the product documentation, and the IDDs within ten (10) business days. c. Work with Motorola to identify the type of correction needed, according to the resolution criteria in the Acceptance Test Plan, to ensure that each subsystem and ancillary system conforms to the product documentation and the IDDs. 1.21.3 Completion Criteria This task is considered complete when the system functionality and internal and external interfaces and other Motorola licensed software described in this Agreement has been verified operational according to the product documentation and the IDDs. In the event the performance of an internal or external interface cannot be demonstrated due to factors beyond Motorola's control, i.e., the availability of connectivity to an Exhibit C -3, Statement of Work Page C3 - 42 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees.