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of Santa Ana <br />Exhibit C -3 Statement of Work <br />external interface, the degree to which the Motorola software or Motorola - provided <br />connectivity is available or provided to support the interface shall be demonstrated and <br />considered complete for purposes of recognizing performance or payment or progress <br />milestones. <br />1.22 Production Cutover /Live -Cut <br />The objective of this task is to place each subsystem into Production Operation. <br />After user training and functional and integration testing is complete, Motorola will <br />certify the system as operational and ready for production operation and assist the <br />Customer in placing the subsystem into productive use. Motorola personnel will be on <br />site for pre -live cut and post -live cut support. Motorola personnel will also fine -tune <br />the software applications for optimal performance. After live cut, the Motorola <br />software warranty period and reliability test period will begin. <br />1.22.1 Motorola Responsibilities <br />a. Assist the Customer staff in placing the subsystems into production. <br />b. Monitor the initial operation of each subsystem and answer any operational <br />questions raised by the Customer. <br />c. Provide the services of on -site resources for one day prior to and 2 days following <br />cutover to monitor the subsystems. The exact hours will be determined by mutual <br />agreement between the Customer and Motorola. Motorola will remain on site if <br />conditions warrant (i.e., severity level 1 system problems). <br />d. Assist the training staff in utilizing the subsystem and the computer operations <br />staff in supporting the subsystem. <br />1.22.2 Customer Responsibilities <br />Place the software into production and begin operational use in consultation with <br />Motorola and in accordance with the Project Schedule. <br />1.22.3 Completion Criteria <br />This task is considered complete when the system is placed into production operation. <br />Exhibit C -3, Statement of Work Page C3 - 43 05/2/05 <br />CN: 05 -17505 <br />This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any <br />person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its <br />designees. <br />