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<br />. <br /> <br />, I <br /> <br /> <br />the assets of the City's traffic control system to optimize its safety and <br />for the motoring public. <br /> <br />Customer. Web-Based Interface - With our Web-Based interface the City of <br />Santa Ana will be able to view their information from any place that has web <br />access. The SigTrak database is linked to our web-site at <br />www.teameconolite.com . <br /> <br />.....--......... <br /> <br />;ff <br /> <br />o~~'o -.[il @'~p-1i..........;.;-~i~~~ iii <)a Ii <br />~;jj]....~ _ __n ~:__.-.:::-..::-:~-:-----------~-----:~~-~~-"~~---'ilte;.._\\..',).- <br /> <br /> <br /> <br />~ <br /> <br /> <br />. Describe the methods of dispatching service vehicle and <br />communication with the City during daily operation and unforeseen <br />events like regional power outages, natural disasters, etc. <br /> <br />Communi9ation between the City of Santa Ana and our field as well as <br />administrative ,staff is seen as imperative to the success of this partnership. <br />Therl3fore, WE! employ every means necessary to necessitate communication. <br /> <br />Utilizing the latest technology, TEAM Econolite will be dispatching to our service <br />vehicles via our PDAlPhones. This allows for text messaging in addition to the <br />'. .'. traditional voice call. Each technician has a Verizon PDAlphone/camera and <br />..'~'> e~ch technician's phone number will be available to the City staff directly. <br />::'i: . ~I h we encourage all calls for service to go through our dispatch center for <br />10 purposes, we encourage our customers to talk directly with their <br />li>~;. tec ns as well. <br /> <br />ring power outages and natural disasters, the cellular phones will be utilized <br />dusively, and all individuals within our company have these phones, and the <br />numbers will be given to the City. Dispatch hours other than "normal" working <br />,hours, will be handled by a seasoned answering service that will also dispatch <br />using the Verizon unit. All management personnel, as well as all field personnel, <br />will be available to the City 24/7 to ensure that any and all problems are handled <br />in the most efficient manner. <br /> <br /> <br />7 <br />