ORANGE, COUNTY OF - SOCIAL SERVICES AGENCY- 2005

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1 4.2 Complaint Response: 2 4.2.1 CONTRACTOR shall develop. operate, and maintain procedures 3 for recei vi ng. i nvesti gati ng. and respondi ng to servi ce provi der and 4 participant complaints, including Civil Rights complaints. CONTRACTOR shall 5 provide ADMINISTRATOR, in a form approved by ADMINISTRATOR. information 6 pertaining to such complaints within two (2) business days of the complaint. 7 4.3 Outside Contacts: 8 4.3.1 CONTRACTOR sha 11 i mmedi ate ly inform COUNTY' s WTW Program 9 Manager, or a designee, of any inquiries from elected officials, their 10 representatives. participant advocates. or the press. and immediately provide 11 information permitting ADMINISTRATOR to respond. 12 4.3.2 CONTRACTOR sha 11 consult wi th COUNTY's WTW Program 13 Manager, or a designee, prior to initiating contact with elected officials, 14 their representatives. participants advocates of the press. 15 4.4 Utilizing Electronic Data Systems (EDS): 16 4.4.1 CONTRACTOR sha 11 use COUNTY provi ded EDS to recei ve 17 referra 1 s and to record data regardi ng servi ces provi ded. COUNTY sha 11 18 provide a designated number of CONTRACTOR's personnel with sufficient training 19 necessary to operate the equipment, track cases. generate requi red reports, 20 etc. CONTRACTOR, in turn. shall provide this training to any subcontractors 21 that will have on-line access to EDS. COUNTY shall provide and maintain the 22 necessary data processing equipment, including personal computers. CONTRACTOR 23 shall provide a secure location for such equipment. 24 4.4.2 CONTRACTOR sha 11 ensure that its personnel understand the 25 uses of EDS and follow EDS procedure. 26 5. FORMS 27 5.1 ADMINISTRATOR shall provide CONTRACTOR with a camera-ready copy of 28 a 11 mandated forms. CONTRACTOR sha 11 dup 1 i cate and di stri bute the forms to (WSH060S) 4 of 9 (March 7.2005)