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<br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />A. GENERAL PERFORMANCE REQUIREMENTS <br /> <br />1. CONSULTANT shall provide the City of Santa Ana with billing and <br />collections services for the CITY's Emergency Medical Services and <br />emergency medical transport services as specified herein. <br /> <br />2. CONSUL T ANT shall be able to function at the start of the contract with the <br />CITY's Paramedic Ambulance Subscription Program participants. The <br />computer system must be capable of referencing patients by membership <br />numbers assigned by the CITY. <br /> <br />3. CONSULTANT shall furnish all supplies, equipment, personnel, computer <br />hardware and software, billing forms, insurance forms, lien forms, <br />envelopes, postage and supplies necessary to function on a day to day basis <br />in the administration of the CITY's accounts receivable. <br /> <br />4. CONSULTANT shall provide software and hardware as required to accept <br />electronic account file transfer from Fire Department Record Management <br />System. CONSULTANT shall also have the option to provide software and <br />hardware to accept electronic file transfer of remittance information from <br />City Treasury Division. <br /> <br />5. CONSUL TANT shall invoice within two (2) working days of receipt of <br />billing information. <br /> <br />6. CONSULTANT shall provide all billing statements in Spanish and English, <br />and shall maintain a necessary staff of full-time bilingual (Spanish/English) <br />account representatives. <br /> <br />7. In accordance with coding provided by CITY, CONSULTANT shall have <br />the ability to create fully itemized statements showing all procedures and <br />supplies. <br /> <br />8. In order to provide human contact for patients requiring assistance, <br />CONSUL T ANT shall provide a toll free 800 number at no additional cost to <br />CITY. <br /> <br />9. CONSUL T ANT shall have the ability to handle third party payor <br />submission and inquiries regarding insurance claims. <br />