A WHITE & YELLOW CAB, INC 1 - 2005

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Redundancies A White and Yellow Cab Inc. uses the DDS technology as the foundation for excellent dispatching service. We have spent over $100,000 to back up our $500,000 dispatch system. In the event of component failure or electrical outage we have taken the following prudent steps to ensure service: Dual Automatic Servers Dual Repeater Locations ( one in LA and one in south OC to transmit to MDTs ) Multiple Dispatch Supervisor Stations Microwave and phone line based transmitters ( transmit to the repeaters ) A Backup radio frequency and backup radio components in the vehicles Electrical UPS power protection at our corporate site and at the repeater locations that are also backed up with generators. In the event of a catastrophe, such as a knockdown in power or god inspired calamity, we are sufficiently equipped to provide service - in some aspects , prepared to operate up to one week without power. The nature of our business is serious and we have taken expensive steps to ensure complete preparedness. 6. Receiving Calls For Service A White and Yellow Cab Inc. has recognized the need for response to the public with quick answering of customer service requests over the phone. All calls from The Depot will be forwarded to our VIP dispatch supervisor direct line. Immediate dispatch is possible as the dispatch supervisor will be able to dispatch a taxi with just three letters - "THE ". Once these letters are entered in an address field, all information needed for pickup will appear on the call taker screen for immediate dispatch. Dispatch supervisor merely adds a name of the person to be picked up. Dispatcher supervisors are trained to identify and assist with hearing impaired customers. A call from The Depot indicates or validates the need for additional units to be on site. This may be due to a late night, after hours, arrival of a bus or train . The dispatch supervisor will take measures to ensure additional units are present, in addition to immediate response. The DDS automatically dispatches trips to the closest vehicle. The vehicle selected is either a unit on a stand / or lined up in a zone or a unit that is not busy and available nearby, or a vehicle that will be approaching the area with a current passenger - according to the GPS computer coordinates. The driver will receive a map of the trip and supporting information in seconds if selected. Our experience with developing repeat business lies in the success of our ambassador to the public, the call taker. The call taker is a combination of a customer service representative, supervisor, and efficient information gatherer.