A WHITE & YELLOW CAB, INC 1 - 2005

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A Taxi Cab also conducts a Mystery Rider Program. Each month we will send out a passenger who is actually part of our staff. The passenger will ride with you to determine your level of service and skill in handling various destinations. The Training Manager will work with you to develop correction when required, or in extreme circumstances initiate disciplinary action. Customer service is of paramount importance to our management and drivers. We understand that a happy, satisfied customer is a repeat customer. The customer who happens to encounter a negative experience will appreciate the fact that their voice is being heard and being acted upon. We will go to great lengths to solve the problem, prevent further events from occurring, and ensure that the customer is satisfied with the highest level of service. As drivers, your are the primary reason we continue to enjoy success. Your training is a reflection of the company's philosophy and image that we strive to maintain. No other taxi cab company can afford, imagine, or implement the system of training that we provide. A Taxi Cab is committed to superior service and expects nothing less. Because the csstomer has a job We Have a job to do Because the customer has a choice We must be a better choice Because the customer has sensibilities We must be considerate Because the customer has an urgency We must be quick Because the customer is unique We must be flexible Because the customer has high expectations we must excel Because the customer has influence we must have the hope of more customers Because of the customer We exist! Service Reminders (1) YOU ARE IN THE SERVICE BUSINESS -NOT THE DRIVING BUSINESS. (2) A GOOD PORTION OF WHAT YOU EARN WILL DEPEND ON THE ATTITUDE WITH WHICH YOU START YOUR SHIFT. (3) ALWAYS OFFER TO HELP A PASSENGER WITH THE CAR DOOR, BAGS, ETC. 30