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(4) BEING COURTEOUS WILL INCREASE YOUR TIPS AND ALSO IN <br />INCREASE YOUR OWN CUSTOMER BASE. <br />(5) LESSEN YOUR STRESS BY LOWERING YOUR EXPECTATIONS AND <br />DEMANDS OF OTHERS. HAVE THE COURAGE TO ACCEPT THE THINGS <br />YOU CAN NOT CHANGE; AND WISDOM TO KNOW THE DIFFERENCE. YOU <br />ARE THE ONE WHO WILL BENEFIT. <br />(6) REMEMBER, YOU DO NOT EARN MONEY BY DRIVING FAST, BUT BY <br />DRIVING SMART. <br />Basic Customer Relations Video Training, Role Playing, and Discussion <br />TAKING CARE OF BUSINESS ................... .............................30 min. video <br />Richardson Company 15 min. discussion <br />CONFLICT COMMUNICATION SKILLS .............................15 min. video <br />American Training Resources 30 min. discussion <br />DIFFUSING HOSTIL ITY ................ .............................30 min. video <br />Richardson Company 15 min. discussion <br />THE DIFFICULT GUEST ............................. .............................30 min. video <br />Richardson Company 30 min, discussion <br />ROAD RAGE AND AGGRESSIVE DRIVING ..................... 30 min. video <br />American Training Resources 15 min. discussion <br />`(Role Playing Activity is a key part of discussion time in some videos) <br />240 Minutes Total <br />Basic Customer Relations <br />31 <br />