Laserfiche WebLink
TAKING CARE OF BUSINESS <br />This is a video produced by The Richardson Company. This 30 minute video <br />will enhance your skills and educate you on the "Great" customer service <br />techniques. <br />Great all your customers. Treat them like you would want to be treated. <br />Respect all racial, sexual, and any other personal differences. <br />Evaluate their wants and needs. <br />Adjust your style to meet their specific needs. <br />Thank your customer for his or her business. <br />Most customers are not looking for: <br />Variety <br />Great Service <br />Great Prices <br />But for a "GREAT EXPERIENCE" <br />CONFLICT COMMUNICATION SKILLS <br />This 15 minute video produced by "American Training Resources" helps you <br />deal with conflicts by teaching you common courtesy skills. <br />Don't take it personally: <br />Some times your customers are uptight due to flight delays or lost luggage. <br />Just smile, ask them their name, and assure them that they are in good hands <br />with you. <br />• Focus on the situation: <br />32 <br />