CIT COM INC. 1B -2005 - Laserfiche WebLink

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EXHIBIT A-I Proposed Scope of Work Cit Com, Inc. proposes a multi-phased approach, which is based on our understanding of the needs of the City of Santa Ana Fire Department. The result of using our management services will be a library of comprehensive information technology resources, coupled with personal support services provided by Monica Lynn. To provide structure to our services, and to serve as a benchmark for our performance, we have prepared the following scope of services to govern our activities. Phase I: Develop a Framework for Technology Management Phase II: Assessment of Existing Technology Environment Phase Ill: Strategic Planning Phase IV: Specific Technology Project Planning INITIALPROJECT MANAGEMENT RESPONSIBILITIES On Site Assistance Nothing can substitute for face to face contact with organizational leaders and staff. Cit Com, Inc has assigned Monica Lynn and Bill Romesburg to the Fire Department's engagement. Upon approval of the scope, Monica Lynn will be onsite, conducting interviews and acting as a key resource in the department's current, planned and future information technology endeavors. Ensuring Quality Deliverables In addition to our own quality assurance procedures, we routinely provide draft documents to our clients, affording discussion and review before considering them to be final. For each major deliverable, we provide an on-site meeting of key stakeholders to thoroughly discuss the document's content and make necessary amendments. While we rely upon many source documents, we do not treat our client documents with a cookie-cutter approach: each deliverable must be specific, useful and tailored in fashion so that the document will be realistic and useful. Project Status Reporting Cit Com provides all clients with monthly status reports which include the following elements: . Summary of tasks completed in reporting period . Summary of tasks scheduled for completion in the next reporting period . Detailed summary of budget status; to include ho urs used and expenses incurred to date . Summary of issue status and resolutions At the Department's option, Cit Com will prepare and maintain a dedicated web site which would serve as the medium for disseminating project status reports and other valuable information.