CIT COM INC. 1B -2005 - Laserfiche WebLink

Home Browse Search

PHASE I - DEVELOP A FRAMEWORK FOR TECHNOLOGY MANAGEMENT As an initial task, Cit Com will develop the framework for the development of the organization's strategic information technology plan. The project structure includes both a project management plan that identifies project scope, the business justification, risks and benefits, budget, timeline and milestones, and a governance structure. Cit Com will work with Fire Department leadership to identify a governance structure that will be responsible for decisions associated with creating the strategic plan and prioritizing projects. The governance structure will include an executive steering committee and a user committee, for which Cit Com will identify the roles and responsibilities. Deliverables include: - Project Management Plan - Microsoft Project Timeline - Governance Structure Documentation PHASE II - ASSESSMENT OF EXISTING TECHNOLOGY ENVIRONMENT Identifying Current Technology Initiatives Cit Com will identify all current information technology projects that the Fire Department is undertaking. Specifically, Cit Com will: . Meet with project leads, both as a group and individually. . Review project scopes, objectives, history, plans, risks, benefits, business cases, funding sources and resource requirements. . Document on-going and proposed technology initiatives (electronically, in hard-copy, or both). . Establish a technology website to act as a clearinghouse for technology initiatives. Deliverables include: - Documentation of City of Santa Ana Fire Department projects. - Technology website. Define End-User Needs An essential element of strategic planning is an understanding of end-user needs. An End-User Needs Analysis involves an objective assessment of how the agency does business today with a focus on improving efficiency and effectiveness. Technology acquisition must be driven by business objectives. Documenting current business processes and identifying how they can be improved establishes the starting point of a conceptual system design. Furthermore, technology implementation involves organizational change and involving end- users in planning lowers future resistance to change that can undermine implementation etTorts. Specifically, Cit Com, Inc will: . Conduct interviews and focus groups with representative end-users from throughout the agency, including fire fighters, supervisors, command staff, and administrative staff to identify their specific needs and map critical