Laserfiche WebLink
Specifications set forth on Exhibit 5 attached hereto and incorporated herein by this reference (the "Site, System <br />• and Network Specifications"). The Client shall ensure that no change, alteration or modification is made to the <br />System Configuration without the express prior written consent of CompuDyne; provided, however, that said <br />consent is not intended to constitute in any manner CompuDyne's approval, certification, endorsement, or <br />warranty of the System Configuration or System performance. <br />5.9. Database Change Authorization. Client shall maintain a system to ensure that only <br />authorized personnel have the ability to make changes to the Client's database and that a list of all such <br />authorized personnel (and any updates thereto) be promptly delivered to the CompuDyne Client Support Center. <br />Each request for any change to a Client's database shall be accompanied by a signed letter of authorization <br />from the Client's authorized department head, and shall contain all details of the requested change. CompuDyne <br />cannot assist Client personnel other than those on the most current authorization list. <br />5.10. Authorized Client Representative. The Client shall designate, in a written notice <br />delivered in accordance with Section 24 hereof (Notices), a single individual to act as the Client's authorized <br />representative for purposes of this Agreement (the "Client Representative "). Such individual (a) must be <br />authorized to act on the Client's behalf with respect to all matters relating to this Agreement; (b) shall ensure the <br />Client's compliance with its responsibilities under this Agreement; and (c) shall coordinate appropriate schedules <br />in connection with CompuDyne's services under this Agreement. The Client may change the individual <br />designated hereunder by providing CompuDyne advance written notice delivered in accordance with Section 24 <br />hereof (Notices) designating the new individual authorized to act as the Client Representative. <br />5.11. Technical Support Coordinators. The Client shall designate, in a written notice <br />delivered in accordance with Section 24 hereof (Notices), one or more individuals to act as the Client's technical <br />support coordinator (a "Technical Support Coordinator'). The Client shall ensure that each Technical Support <br />Coordinator designated hereunder shall have received the training required under Section 5.12 hereof (Training) <br />. and shall otherwise be familiar with the Covered Applications and the System. The Client shall ensure that, at all <br />times, a Technical Support Coordinator is available (a) to screen operational assistance calls and handle <br />operational problems, where appropriate; (b) to provide access to the System as required under Section 5.3 <br />hereof (Physical Access); (c) to provide on -site technical assistance as required by CompuDyne to aid <br />CompuDyne in performing its services hereunder; and (d) to review all Monthly Status Reports delivered <br />hereunder and, if required, provide CompuDyne with required direction regarding recommended preventative <br />maintenance activities. The Client may change any individual designated hereunder by providing CompuDyne <br />with advance written notice delivered in accordance with Section 24 hereof (Notices) designating the new <br />individual authorized to act as a Technical Support Coordinator. <br />5.12. Training. The Client shall ensure that all Technical Support Coordinators and other <br />personnel have received the training specified on Exhibit 3 attached hereto and incorporated herein by this <br />reference, and otherwise maintain sufficient personnel with sufficient training and experience to perform its <br />obligations under this Agreement. <br />5.13 Error Reproduction. Upon detection of any Error in any of the Covered Applications, <br />the Client shall provide CompuDyne a listing of command input, resulting output and any other data, including <br />databases and back -up systems, that CompuDyne may reasonably request in order to reproduce operating <br />conditions similar to those present when the Error occurred. <br />6. Exclusions <br />6.1. Failure to Observe Obligations. Basic Support provided hereunder is expressly <br />conditioned on the observance of the responsibilities of the Client set forth in Section 5 hereof (Client <br />Responsibilities) and in the Software License Agreement. Any Additional Support Option provided hereunder is <br />expressly conditioned on the observance of the responsibilities of the Client set forth in Section 5 hereof (Client <br />Page 6 of 15 <br />Updated 111505 Master Support Agreement <br />02006 CompuDyne — Public Safety & Jusbcs, Inc. All dghts reserved. <br />