TIBURON (FORMERLY COMPUDYNE - PUBLIC SAFETY - SOFTWARE LICENSE) 2006

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Warranty & Maintenance Support Version 2.5 Guidelines & Options • 4.4 LEVEL 1 SYSTEM ADMINISTRATION SUPPORT CompuDyne provides Level 1 System Administration (SA) Support as a standard feature of the Master Support Agreement (MSA). For clients who have qualified System Administrators, this plan provides the minimum assistance needed to ensure that operating systems, hardware, and networking function properly to support the CompuDyne applications. CompuDyne will provide support ranging from information - only, to applying minor changes (designation of minor change reserved to CompuDyne), to providing resolution only for problems that may be encountered by supported CompuDyne applications. Please refer to the CompuDyne Systems Administration Support Services document for further information. 4.5 VERSION MANAGEMENT PROGRAM The Version Management Program (VMP) provides CompuDyne clients with ongoing product enhancements and new features as an integral component of CompuDyne's Master Support Agreement (MSA). Under the VMP, baseline clients are offered release updates to key CompuDyne products. These updates include additional functionality, support for new releases of operating systems, relational databases and other third -party products, and, in many cases, the introduction of new technology. Client input through Steering Committees and Focus Groups drives the majority of these product updates. While there are optional for -fee services, the majority of the costs for the VMP are included in the annual maintenance fee. There are situations where the release requires additional license fees, non - CompuDyne product upgrades, additional equipment, or costs for migration for custom interfaces. These fees are extra • cost items. As part of each new release, CompuDyne advises clients on these matters. The Version Management Program applies to selected versions of CompuDyne baseline products. For full details of the Version Management Program, please refer to the current Version Management Program document. 4.6 COMPUDYNE WEBSITE (WWW.TIBURONINC.COM) The CompuDyne website is a valuable client resource that provides convenient, around- the -clock access to information and special announcements about CompuDyne's products and services. Many of the areas of this website are password protected. Clients can contact the CSC during regular business to obtain the login and password for your client site. 4.6.1 CCS SELF SERVICE The CCS Self Service area of the website is password protected. All active CompuDyne clients can access the CCS Self Service system via the Internet 24 x 7. Clients can view all open TSRs and all TSRs closed within the previous 30 days. TSRs are displayed in a list format, allowing the user to drill down and view all of the information on an individual TSR. The website includes links where clients can complete the following tasks: • Send additional information to the Client Support Center, such as a screen shot of the problem. • Send the CSC a notice advising that a TSR can be closed. • Generate a Crystal Report of all open TSRs and all TSRs that have been closed within the past seven days. This information can be exported to a client's computer and manipulated using • Microsoft Excel. CompuDyne — Public Safety & Justice, Inc. December 1, 2005 Page 8