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Warranty & Maintenance Support Version 2.5 Guidelines & Options <br />• 4.6.2 CSC DISCUSSION FORUM <br />The password protected CSC Discussion Forum enables clients to post bulletin board messages that are <br />viewable by all other CompuDyne clients. Clients can also post replies to existing messages. CompuDyne <br />encourages all clients to participate in this valuable exchange of information. <br />4.7 COMPUDYNE USER GROUP <br />The CompuDyne User Group provides an important vehicle for communicating with other users and <br />CompuDyne staff. Each year, CompuDyne hosts a User Group conference, offering training sessions, <br />presentations and product demonstrations. The annual conference enhances communication among users, <br />introduces new products and product upgrades, and provides working sessions focused on specific areas <br />of user interest. Each agency can send as many representatives to the annual conference as desired. <br />4.8 PRODUCT STEERING COMMITTEES <br />Product Steering Committees allow CompuDyne clients to participate in product development and <br />direction for all major CompuDyne applications. Each Product Steering Committee is composed of a <br />chairperson elected by the CompuDyne User Group, and up to five additional members selected by the <br />chairperson. The Product Steering Committee members solicit input from CompuDyne clients licensed <br />for each product line, and compile suggested product changes to discuss at the annual Product Steering <br />Committee meetings, which are held in the spring. A CompuDyne product advocate and CompuDyne <br />product technical lead attend the annual Product Steering Committee meetings. Each session begins with <br />a full demonstration of the current product version, followed by a discussion of potential changes and <br />• enhancements. As a result of these discussions, the Product Steering Committees determine which <br />changes will be applied to the next product version. <br />Product Steering Committee information is accessible via the password protected area of CompuDyne's <br />website. Posted information includes annual Product Steering Committee Enhancement lists, as well as <br />Product Steering Committee issues submitted by clients for discussion at the next annual Product Steering <br />Committee meeting. <br />CompuDyne — Public Safety & Justice, Inc. December 1, 2005 Page 9 <br />