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Warranty & Maintenance Support Version 2.5 Guidelines & Options <br />0 5. OPTIONAL SUPPORT PROGRAMS <br />CompuDyne's Account Manager will work with the client to tailor support programs to the client's <br />specific needs and develop associated pricing. <br />5.1 24 X 7 SUPPORT FOR ADDITIONAL COMPUDYNE <br />SYSTEMS <br />Clients can upgrade to 24 x 7 support for any CompuDyne system at an additional cost per system. 24 x 7 <br />support is standard for all CompuDyne CAD, Corrections systems (CMS, IMS, and JMS), and Message <br />Switch systems. <br />5.2 DATABASE ADMINISTRATION (DBA) SERVICES <br />CompuDyne offers optional added-cost DBA service plans including Level 2, Level 3, or Incremental <br />DBA Services on a time and materials basis. Please refer to the CompuDyne DBA Services document for <br />further information. <br />5.3 SYSTEM ADMINISTRATION SERVICES <br />CompuDyne also offers optional added -cost SA service plans including: Level 2 Extended SA Services, <br />• Level 3 Extended SA Services, and Level 4 Incremental SA Services on a time -and materials basis. <br />Please refer to the CompuDyne Systems Administration Support Services document for further <br />information. <br />• <br />CompuDyne - Public Safety & Justice, Inc. December 1, 2005 Page 10 <br />