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<br />"-' <br /> <br />...." <br /> <br />BUYERlIWS Agreement, Page G-3 <br /> <br />0.2.4. Extra Services. Extra Services shall consist of any maintenance services with <br />respect to the System, other than Preventive Maintenance and Remedial <br />Maintenance, including without limitation, Excluded Services. IWS shall be <br />under no firm obligation to perform any Extra Service but undertakes to make a <br />good faith effort to render such services to the extent that it is capable of doing so <br />without substantially interfering with its other obligations under this Agreement <br />or its obligations to other customers. If so requested by BUYER, IWS shall <br />provide a written estimate of extra charges likely to be incurred or accrued as a <br />result of the performance of such services, to the extent such services can be <br />reasonably ascertained in advance. <br /> <br />0.2.5. Excluded Services. For the purpose of this Agreement, Excluded Services shall <br />be defined as; Any maintenance services necessary or appropriate in order to <br />correct any System Failure, or potential failure, attributable in whole or in part to <br />any of the following factors or any combination thereof. <br /> <br />0.2.5.1 Failure by BUYER to provide or maintain a suitable installation environment as <br />the System Site in accordance with the operations documentation, and any other <br />reasonable requirements thereafter communicated in writing by IWS to BUYER, <br />including without limitation, any electrical power, air conditioning, or humidity <br />control failure or changes to the environment of the System Site. <br /> <br />0.2.5.2Use of supplies or materials not approved by IWS, or by the equipment <br />manufacture. <br /> <br />0.2.5.3Use or attempted use of the System for any purpose other than that for which it <br />was acquired. <br /> <br />0.2.5.4.Alterations to the System (other than alterations installed by IWS or authorized <br />in writing by IWS). <br /> <br />0.2.5.5.Connection of the System by mechanical or electrical means to any other <br />machine, equipment or device (other than those installed by IWS or authorized in <br />writing by IWS) other than normal network connections <br /> <br />0.2.5.6. Removal, transportation or relocation of the System by any person other than <br />IWS, unless authorized by IWS in writing. <br /> <br />0.2.5.7. Neglect or misuse of the System by BUYER or any third party, except persons <br />for which IWS is responsible under this Agreement. <br /> <br />0.2.5.8Any other intentional or negligent damage to the System by the BUYER or third <br />party except for prospective customers ofIWS for which IWS is responsible. <br />