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...... ....., BUYERlIWS Agreement, Page G-4 G.2.5.9Any other failure by BUYER to comply with its obligations under this agreement or the Purchase and License Agreement. G.2.5.1O Any event of force majeure, or any other cause other than ordinary use, unless otherwise authorized in writing by IWS. G.2.5.11 Any maintenance services to be performed on any software, hardware or other item not furnished by IWS to BUYER or any other work external to the System by anyone other than IWS. G.2.6 Replacement or Repair. In performing Preventive Maintenance and Remedial Maintenance, IWS shall be entitled to exercise reasonable discretion in determining whether to replace or repair any malfunctioning item, provided, however, that any such replacement shall be of equal or better quality and, in the event of a malfunction of key circuit boards, to be specified by IWS, a replacement board will be provided pending completion of repairs on the defective board. G.2.7 Diagnostic Software. In order to facilitate rapid analysis of System Failure involving software, IWS will provide a trained staff, at their company location, capable of handling all software failures in an expedient manner. In addition they will have diagnostic software for the purpose of identifYing the cause of any System Failure, temporarily patching around the problem if necessary or temporarily disabling the use of that software module so that the System can be returned to use for all other activities with only a minor degradation in operation. G.2.8 Off-Site Maintenance: Any maintenance services required to be performed under this Agreement which cannot, in IWS's reasonable judgment, be performed effectively at or near the System Site shall be performed at such other location(s) as IWS may determine, at no extra cost to Customer. However, a loaned partes) from IWS's warehouse must be installed prior to the shipping of the item(s) being removed for maintenance. G.2.9 Log Entries: BUYER shall receive monthly or have access to all log entries with regards to system failures, and any other malfunctions, problems, or defects in the System, in accordance with a format to be provided by IWS. Upon completion of each Preventive Maintenance task, Remedial Maintenance task, or Extra Service, IWS shall provide a written report to the BUYER of the problem, resolve, and any equipment replaced. This shall be kept in a binder on site at each capture station and display station location. G.2.IO Notification: IWS shall notifY BUYER of all routine, scheduled, unscheduled, and non-routine maintenance completed to the system. This notification shall include the BUYER's reference number (if maintenance was a result of a problem