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TASK 12: INFORCE TECHNICAUUSER TRAINING AND DOCUMENTATION 08JECTIVE Conduct InForce AB technical and user training. TASK DESCRIPTION A full-scale training program will be developed and scheduled exclusively for Santa Ana and then conducted to thoroughly train Santa Ana training personnel on the use of the InForce AB system and Santa Ana technical personnel on the operation and support of InForce AB system per Attachment A-5. The City will receive at least 3 days of training (user and technical combined). One (1) set of user and technical documents will be provided for each installed system. The training will be provided by members of Visiphor's training staff (unless some other arrangement is made by mutual agreement of Visiphor and Santa Ana). RESPONSIBILITIES Visiphor Responsibilities • Provide InForce AB training for Santa Ana Technical and Training staff members for all installed InForce AB software, as defined in the attached training plan and on a mutually agreed to schedule. • Provide one (1) complete set of printed training materials in the form of reproducible black & white masters and machine-readable documents in Microsoft Word 2000 or higher format, based upon Visiphor's documentation standard at the time of delivery. Documentation may not be password protected. • Provide standard in-product InForce AB help documentation • Allow Santa Ana to videotape any training class for the purpose of presentation to future Santa Ana training classes. • The number and duration of training classes to be provided are defined in the attached Training Plan. Santa Ana Responsibilities • Designate and assign personnel to receive training in groups not to exceed the class size listed in the training plan. • Santa Ana will provide the necessary classrooms, facilities, materials, copies of documentation, networks and lines to data terminals, personal computers and PC operating system software, and related equipment to support training classes. This includes one full-function workstation per student, one full-function workstation for the instructor, an LCD, a projection screen, a whiteboard and connectivity to the server. • Provide suffcient copies of the documentation supplied by Visiphor to support all students in the training classes. • Ensure that appropriate Santa Ana Training personnel and system administrators are available to actively participate in the scheduled training programs. • Ensure that Santa Ana personnel the receive Visiphor training are proficient in the use of Microsoft Windows functionality. Visiphor Corp. Page 37 of 41 Version 1.0