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Agreement between VISIPHOR Corporatlon and <br />C/ty of Santa Ana [Exhibit FJ <br />Visip6or Corporation <br />Customer Support Agreement <br />WHEREAS <br />The Customer is a user of certain VISIPHOR softwaze products and/or application <br />programs including software provided pursuant to a Software License Agreement (the <br />"Product") which is executed contemporaneously with this Customer Support Agreement <br />and VISIPHOR has the experience and expertise necessary to enable it to provide support <br />and maintenance services for the Product; and <br />The Customer wishes to have VISIPHOR provide the support and maintenance services <br />pursuant to the terms and conditions of this Agreement. <br />NOW THEREFORE, In consideration of the mutual covenants contained herein, the <br />parties agree as follows: <br />1. DEFINITIONS AND INTERPRETATION <br />In this Agreement, except as otherwise expressly provided or as the context otherwise <br />requires, <br />Acceptance means the date on which the Customer certifies the Deliverables accepted in <br />accordance with the Santa Ana PD SOW, Exhibit A, or when the Customer 5rst makes any <br />productive use of the Deliverables, whichever occurs first. <br />Acceptance Criteria means the noted criteria for acceptance of the Deliverables referred <br />to in the Statement of Work <br />Acceptance Period means the period within which to review the Deliverable and to <br />notify VISIPHOR in writing of its acceptance or rejection based on the review results <br />with respect to compliance to the Acceptance Criteria. <br />Acceptance Testing means the testing conducted during the Acceptance Period to enable <br />the Customer to determine whether to accept the Application Package Program or <br />Services. It is performed to validate the APP or Services meet the noted Acceptance <br />Criteria; <br />Application Package Programs means the Product together with the Database <br />Business Rules means the procedures for the use of the Product in the manner and for the <br />purpose of which VISIPHOR originally intended it, as reflected in its design and having <br />regard to the business practices of Customer, both of which are established in system <br />administration training provided by VISIPHOR. <br />Custom Modification means, unless otherwise specifically varied herein, any changes or <br />modifications made to the Application Package Programs by VISIPHOR (including, but <br />not limited to, tables, columns, reports, interfaces to third party hazdwaze or software, <br />Confidential Page 2 7/17/2006 <br />Ciry of Same Ma-FxhibitF Copyright®2006-VISIPHOR Corporation <br />