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Agreement between VISIPHOR CorporaHOn an0 C!ty o(Santa Ana [Exhibit FJ 4.1.2. Provide Electronic Access to Production System Provide VISIPHOR with electronic access to the Production System. 4.1.3. Perform Administrative Duties Perform all Database and operating system(s) administrative duties, including regular logical and physical backups. 4.1.4. Supply Required Information Supply all pertinent data and information (including Database dumps, as requested). 4.1.5. Make Assistance Available Make available such employees, or designated service providers, of the Customer as VISIPHOR may reasonably request th relation to the Support. 4.1.6. Report Faults in a Timely Manner Report problems or faults within such time, on such forms and with such degrees of particularity as VISIPHOR may, from time to time, request. The current form to report problems is as set forth in Schedule A-3. 4.1.7. Authorize Emergency Access In the event of an emergency or crisis which is not the direct or indirect responsibility of VISIPHOR which is not a Severity Leve] 1 or severity level 2 event but which is at the specific request of the Customer, provide VISIPHOR with an electronic or other access to the production system for purposes of applying a database or data corruption fix on the understanding that, except for negligence on the part of VISIPHOR, VISIPHOR assumes no liability resulting from such emergency or crisis access; 4.1.8. Ensure Personnel are Trained Ensure that its personnel are fully trained in the use and operation of the Product or any Custom Modifications. 4.1.9. Use in Accordance with Business Rules Use the Product in accordance with the Business Rules. 4.2. Customer understands and agrees that all Defect corrections and Technological Releases and any related Database scripts should be promptly Confidential Pagel 7/17/2006 Ciry of Same Ma-ExhibitF Copyright®2006-VISIPHOR Corporntlon