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Agreement between VISIPNOR Corporotlon antl <br />C!ty of Santa Ana [Exhibit F] <br />implemented in the Production System. The Customer acknowledges that its failure to so <br />implement such Defect corrections and Technological Releases may render the Product <br />unusable or non-conforming to Documentation. The Customer agrees to install and put <br />into production use (a) corrections to Defects within thirty (30) days of delivery by <br />VISIPHOR and, (b) Technological Release within such reasonable time as VISIPHOR <br />and the Customer may agree. <br />4.3. In no event shall the Support Services be used as a source of training or a <br />source of consulting. Misuse of the Support Services may result in direct billing, on a <br />T&M basis, for any such training or consulting services. No such charges shall be <br />applied until such time as VISIPHOR advises the Customer that it is in breach of this <br />clause thereby giving the Customer the opportunity to cease such action. <br />4.4. Customer acknowledges and agrees that the administration and maintenance <br />of all computer hardware, communications equipment third party software, cabling, <br />peripherals and any other hazdware equipment necessary and required for the operation of <br />the Product, shall be the exclusive obligation of the Customer. In particulaz, and without <br />limiting the generality of the foregoing, VISIPHOR shall not be held responsible for the <br />provision of any assistance (under the terms of this Agreement) required as a result of <br />any: <br />4.4.1 Modification to System Environment <br />modification, change or upgrade to any hazdwaze or software <br />(other than any modification, change or upgrade made by <br />VISIPHOR to the Application Package Programs); or <br />4.4.2. Damage by Accident or External Cause <br />damage to the Application Package Programs by accident or other <br />external cause, the fault or negligence of any party other than <br />VISIPHOR, or use by Customer in other than its normal and <br />customary manner; or <br />4.4.3. Unauthorized Modifications <br />as a result of any unauthorized modification made by Customer or <br />any party other than VISIPHOR, <br />even if VISIPHOR has knowledge of the possibility of such potential loss or damage. If, <br />as a result of one or more of the foregoing circumstances Customer requires assistance, <br />VISIPHOR agrees to provide such assistance on a T&M basis. <br />5. TERM, DEFAULT AND TERMINATION <br />5.1. The term of this Customer Support Agreement commences <br />and continues for a period of 12 months, ending VISIPHOR <br />will offer subsequent renewals so long as Customer is not in breach of Section 4.2 and <br />provided all sums and amounts due under Section 3 are paid when due. The Customer <br />shall have a right on 90 days written notice to VISIPHOR to terminate this Agreement at <br />Confidential Page 8 7/!7/2006 <br />Ciry of Santa Ma-ExhibitF Copyright®2006-VISIPHOA Corporatlon <br />