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4. Fees and Payment 4.1. Annual Support Fees (a) Basic Support. The Client shall pay an annual fee for Basic Support for each of the Covered Applications. The amount of such annual fee shall be set forth on Exhibit 2 attached hereto and incorporated herein by this reference and shall be paid upon the expiration of any Warranty Period applicable to such Covered Application and, thereafter, on each Payment Date during the term of this Agreement. (b) General TSR Resolution. If any Priority 1, 2 or 3 TSRs remain in an "open" or "reopen' status (excludes un-reproducible errors and TSRs in "test request" status) at the time the client's annual maintenance fee comes due, the client will not be responsible for the annual maintenance fee until such time that all unresolved error reports are resolved in accordance with the functional specification document, providing that the outstanding TSRs in question were reported to Abbey Group, Inc. 30 days or more prior to the annual maintenance fee coming due. If an error is reported within the 30 day time period prior to the annual maintenance fee coming due, it will be considered to have occurred in the following quarter and subject to the time frame listed in this section. Example: If on January 1~'the client has Priority 1, 2 or 3 TSRs that meet these criteria and these TSRs are not fixed until January 31 sr, the client will only be charged maintenance for February and March during that quarter. (c) Priority 1 Error Correction. Abbey Group's Customer Support Center will commence diagnostic/problem resolution activities immediately upon its receipt of a Priority 1 Error report. Abbey Group will respond with as many qualified and knowledgeable representatives as necessary immediately after notification by the Client to remedy a Priority 1 Error. Abbey Group's representatives will furnish uninterrupted, continuous efforts or a plan acceptable to the Client to remedy the Priority 1 Error on an emergency basis. During this time, Abbey Group's representatives will provide status reports to the Client's Technical Coordinator until the Priority 1 Error is remedied. If the Priority 1 Error is not remedied within twenty-four (24) hours of its initial report, Abbey Group will take all measures necessary to restore the System or the major subsystem to operation, including sending technical support personnel to the Client's installation site(s) immediately, and any other actions necessary to return the System or a major subsystem to service as quickly as is practicable. (d) Additional Support Options. The Client shall pay a fee for any requested Additional Support Options. The amount of such annual fee shall be set forth on the exhibit pertaining to such Additional Support Option and shall be paid on or prior to the commencement of any services relating to such Additional Support Option and, thereafter, on each Payment Date during the term of this Agreement unless such Additional Support Option has been discontinued in accordance with Section 2.2 hereof [Additional Support Options]. 4.2. Annual Adjustments. The fees payable pursuant to Section 4.1 hereof [Annual Support Fees] will be increased on an annual basis by no more than five percent (5°/0). Any such increase shall become effective on the next occurring Payment Date. 4.3. Invoices. Invoices for the annual or annual fees required pursuant to Section 4.1 hereof [Annual Support Fees] shall be payable on or prior to each Payment Date during the term of this Agreement. All other invoices issued hereunder shall be payable within thirty (30) days of receipt unless otherwise specifically provided therein. 4.4. Consequences of Late Payment. Failure to pay any amount owing hereunder when such Exhibit F March 9, 2006 Page 3 Master Support Agreement